Step 1
First-class video and audio quality for optimal collaboration with up to 20 participants.
Let guest users join a video call directly via the mobile browser on their smartphone or tablet.
Use visual tools to safely instruct technical staff from a distance.
Document service cases with screenshots, videos and comments.
Provide your customers with reports about the completed services and associated documentation.
Establish your own service app with the white-label solutions from oculavis SHARE.
REST API, SSO, Active Directory integration, Outlook add-in, and standardized integration options to Salesforce, SAP, your website, and your customer portals.
Manage complex service structures via an installed machine base with flexible roles and authorizations as well as user, team and product structures.
Use digital QR codes or NFC tags to offer service-related information on machines such as technical documentation, instructions, or assigned experts.
Share the screen of your smartphone or tablet with other participants.
Background blurring and live anonymization of faces protect sensitive data in production.
Invite participants to a visual assistance call quickly and easily via SMS or e-mail.
Save travel expenses and travel time
Establish new digital business models in service
Minimize
CO2 emissions
Use skilled workers in technical service more efficiently
Improve First-Time-Fix Rate (FTFR)
Increase Overall Equipment Effectiveness (OEE)
Enhance customer satisfaction
Reduce Mean-Time-To-Repair (MTTR)
The AR face anonymization from oculavis makes workers unrecognizable who are accidentally seen during a visual assistance session.
The feature pixelates and anonymizes faces in real time ensuring privacy protection on the shop floor.
PRODUCT
Smart Service & Connected Worker Platform
Ticketing & Work Order Management
Standard Operating Procedures
Visual Assistance
Service Access Point
Management & Configuration
Integration
White Label Solutions
Secure & Scalable in the Cloud
Pricing & Licenses
SOLUTIONS
Machinery & Equipment Manufacturing
Manufacturing Industry & Automotive
Energy & Utilities
Pharma & Life Sciences
Construction Machinery & Off Highway
Certification & Industrial Services
Customer Service
Technical Field Service
Acceptances, Inspections & Audits
Technical Sales & Consulting
RESOURCES