Visual Assistance for maintenance and service

Making expert knowledge available immediately. Without traveling! CO2 -neutral and efficient.

REAL-TIME COMMUNICATION WITH AR-POWERED VISUAL ASSISTANCE FROM OCULAVIS

oculavis SHARE is the solution for the efficient provision of technical expert knowledge. The AR-powered visual assistance software is designed for technical collaboration in mechanical and plant engineering as well as in the manufacturing industry.

oculavis connects experts and technicians via smartphones, tablets, or smart glasses to solve technical issues on machines, plants, and systems remotely.

IT´S THAT SIMPLE TO WORK WITH VISUAL ASSISTANCE

Step 1

Schedule a visual assistance call via Microsoft Outlook or via an ERP, CRM, or ticketing system.

Step 2

Carry out the visual assistance call and document it with screenshots, videos & comments.

Step 3

Finish the call, close the documentation and create the service report.

VISUAL ASSISTANCE FEATURES OF OCULAVIS SHARE

Optimized for technical collaboration between experts, technicians, and machine operators.

Full HD multi-user video call

First-class video and audio quality for optimal collaboration with up to 20 participants.

Mobile browser call for guests

Let guest users join a video call directly via the mobile browser on their smartphone or tablet.

Augmented Reality (AR) interactions

Use visual tools to safely instruct technical staff from a distance.

Technical
documentation

Document service cases with screenshots, videos and comments.

Service reports

Provide your customers with reports about the completed services and associated documentation.

White label options

Establish your own service app with the white-label solutions from oculavis SHARE.

Integration

REST API, SSO, Active Directory integration, Outlook add-in, and standardized integration options to Salesforce, SAP, your website, and your customer portals.

User & asset
management

Manage complex service structures via an installed machine base with flexible roles and authorizations as well as user, team and product structures.

Service access point

Use digital QR codes or NFC tags to offer service-related information on machines such as technical documentation, instructions, or assigned experts.

Mobile screen
sharing

Share the screen of your smartphone or tablet with other participants.

Background blurring &
face pixelation

Background blurring and live anonymization of faces protect sensitive data in production.

SMS and E-Mail invitation

Invite participants to a visual assistance call quickly and easily via SMS or e-mail.

DISCOVER MORE FEATURES IN A PERSONAL DEMO

FINDEN SIE HERAUS, WELCHEN MEHRWERT AR VIDEO SUPPORT FÜR IHRE ORGANISATION ERZEUGEN KANN

oculavis SHARE unterstützt Unternehmen dabei, Prozesse neu und effizienter zu gestalten. Durch die Implementierung von AR Video Support ergeben sich Zeit- und Kosteneinsparungen. Entdecken Sie das Potenzial für Ihre Organisation und berechnen Ihr mögliches Einsparpotenzial.

SEAMLESS INTEGRATION INTO YOUR HELPDESK PROCESSES

Connect your IT systems and speed up the problem-solving process at your helpdesk.
Get the oculavis API for individual integrations into third-party systems.
Or use our standardized integration options for Salesforce, SAP, customer portals, or Microsoft Outlook.
Turn oculavis SHARE into your own branded service app with our white-label solutions.