Visual Assistance for maintenance and service

Making expert knowledge available immediately. Without traveling! CO2 -neutral and efficient.

REAL-TIME COMMUNICATION WITH AR-POWERED VISUAL ASSISTANCE FROM OCULAVIS

Video-Support mit AR-Annotationen auf Laptop-, Tablet- und Smartphone-Bildschirmen.
oculavis SHARE is the solution for the efficient provision of technical expert knowledge. The AR-powered visual assistance software is designed for technical collaboration in mechanical and plant engineering as well as in the manufacturing industry.
oculavis connects experts and technicians via smartphones, tablets, or smart glasses to solve technical issues on machines, plants, and systems remotely.

IT´S THAT SIMPLE TO WORK WITH VISUAL ASSISTANCE

Step 1

Eine Helpdesk-Expertin führt eine Support-Sitzung von oculavis Lösung in ihrem Büro durch.
Schedule a visual assistance call via Microsoft Outlook or via an ERP, CRM, or ticketing system.
Step 2
Ein Techniker erhält auf einem Tablet digitale Anweisungen für die Arbeit mit komplexen Anlagen.
Carry out the visual assistance call and document it with screenshots, videos & comments.
Step 3
Ein Experte arbeitet im Case Modul von oculavis Plattform am Laptop.
Finish the call, close the documentation and create the service report.

VISUAL ASSISTANCE FEATURES OF OCULAVIS SHARE

Optimized for technical collaboration between experts, technicians, and machine operators.

Full HD multi-user video call

First-class video and audio quality for optimal collaboration with up to 20 participants.

Mobile browser call for guests

Let guest users join a video call directly via the mobile browser on their smartphone or tablet.

Augmented Reality (AR) interactions

Use visual tools to safely instruct technical staff from a distance.

Technical
documentation

Document service cases with screenshots, videos and comments.

Service reports

Provide your customers with reports about the completed services and associated documentation.

White label options

Establish your own service app with the white-label solutions from oculavis SHARE.

Integration

REST API, SSO, Active Directory integration, Outlook add-in, and standardized integration options to Salesforce, SAP, your website, and your customer portals.

User & asset
management

Manage complex service structures via an installed machine base with flexible roles and authorizations as well as user, team and product structures.

Service access point

Use digital QR codes or NFC tags to offer service-related information on machines such as technical documentation, instructions, or assigned experts.

Mobile screen
sharing

Share the screen of your smartphone or tablet with other participants.

Background blurring &
face pixelation

Background blurring and live anonymization of faces protect sensitive data in production.

SMS and E-Mail invitation

Invite participants to a visual assistance call quickly and easily via SMS or e-mail.

DISCOVER MORE FEATURES IN A PERSONAL DEMO

FINDEN SIE HERAUS, WELCHEN MEHRWERT AR VIDEO SUPPORT FÜR IHRE ORGANISATION ERZEUGEN KANN

oculavis SHARE unterstützt Unternehmen dabei, Prozesse neu und effizienter zu gestalten. Durch die Implementierung von AR Video Support ergeben sich Zeit- und Kosteneinsparungen. Entdecken Sie das Potenzial für Ihre Organisation und berechnen Ihr mögliches Einsparpotenzial.

SEAMLESS INTEGRATION INTO YOUR HELPDESK PROCESSES

Eine Helpdesk-Expertin führt eine Support-Sitzung von oculavis Lösung in ihrem Büro durch.

TANGIBLE ADDED VALUE FOR MANUFACTURERS AND END USERS OF MACHINERY & EQUIPMENT

Save travel expenses and travel time

Establish new digital business models in service

Minimize
CO2 emissions

Use skilled workers in technical service more efficiently

Improve First-Time-Fix Rate (FTFR)

Increase Overall Equipment Effectiveness (OEE)

Enhance customer satisfaction

Reduce Mean-Time-To-Repair (MTTR)

ONE SOLUTION FOR ALL DEVICES

Runs in modern browsers on any laptop & computer
Available for all smartphones & tablets
Native apps for iOS & Android
Dedicated apps for smart glasses

PROTECT PRIVACY SECURELY

The AR face anonymization from oculavis makes workers unrecognizable who are accidentally seen during a visual assistance session.

The feature pixelates and anonymizes faces in real time ensuring privacy protection on the shop floor.

READY TO LEARN MORE?

Get to know our AR-powered visual assistance solution today. We look forward to meeting you and discovering your use cases!

DISCOVER INNOVATIVE PROCESSES

Liebherr TechPalk podcast
Taking customer service to a new level with AR Video Support in the construction machinery industry
TRUMPF Integration SIS3
Integration of TRUMPF Visual Assistance into our CRM system SIS3
KÖRBER Supply Chain und Pharma
Key success factors: Introduction of an AR-supported service tool in specific business areas
Liebherr TechPalk podcast
Taking customer service to a new level with AR Video Support in the construction machinery industry
TRUMPF Integration SIS3
Integration of TRUMPF Visual Assistance into our CRM system SIS3
KÖRBER Supply Chain und Pharma
Key success factors: Introduction of an AR-supported service tool in specific business areas

PRODUCT

SOLUTIONS

RESOURCES

December 5, 2024
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Hours
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Have you heard about our business conference?
All About X brings together decision-makers, innovators and service enthusiasts to discuss innovative maintenance and service processes for the collaborative maintenance of assets.
Visit the official website and sign up now for free for the All About X 2024.
The conference language is German.