SMART SERVICES IN TECHNICAL FIELD SERVICE

Visual assistance and end-to-end documentation for optimal deployment and support of your technical field service team.

DEPLOY YOUR SERVICE TECHNICIANS MORE EFFECTIVELY

And support them during unavoidable on-site calls.

Confronted with a shortage of skilled personnel, machine and equipment manufacturers have to optimize the deployment of their service technicians to ensure maximum productivity across their globally installed base.

These days, service technicians must have a wide range of expert knowledge covering mechanics, pneumatics, hydraulics, control technology, software, and image data processing to be able to solve a broad range technical issues.

The oculavis smart service platform empowers your end customers to resolve technical issues independently. If field service calls are unavoidable, end-to-end documentation and visual assistance ensure efficient service processes, optimal deployment, and support for your technical field service.

USE OF THE SMART SERVICE PLATFORM IN AND TECHNICAL FIELD SERVICE

Live Collaboration with Augmented Reality

Service technicians and service partners are optimally supported with the visual assistance solution from oculavis.

Experts in the (home) office see what their colleagues, partners, and customers see on-site and can precisely guide them with Augmented Reality (AR) annotations.

Thus, machine repairs, inspections, or troubleshooting can be quickly and successfully performed remotely.

Step-by-Step Instructions for Standardized Work Procedures

Digital step-by-step instructions provide technicians with service-relevant knowledge at any time – even without having an expert available.

In technical field service, standardized and recurring tasks can be efficiently organized in a step-by-step manner. This facilitates the structured execution of repairs, inspections, or planned maintenance for machines, equipment, and systems.

Receiving Services Directly at the Machine

oculavis SHARE is an end-to-end service platform.

Service technicians and partners have access to current and past service tickets (cases) that contain reports, video recordings, screenshots, as well as machine documentation including operating instructions, safety guidelines, circuit diagrams, and technical drawings.

The platform’s cloud-based architecture ensures that the information is transparent and accessible from any end device.

Live Collaboration with Augmented Reality

Service technicians and service partners are optimally supported with the visual assistance solution from oculavis.

Experts in the (home) office see what their colleagues, partners, and customers see on-site and can precisely guide them with Augmented Reality (AR) annotations.

Thus, machine repairs, inspections, or troubleshooting can be quickly and successfully performed remotely.

Step-by-Step Instructions for Standardized Work Procedures

Digital step-by-step instructions provide technicians with service-relevant knowledge at any time – even without having an expert available.

Receiving Services Directly at the Machine

oculavis SHARE is an end-to-end service platform.

The platform’s cloud-based architecture ensures that the information is transparent and accessible from any end device.

Integrate remote service and technical field operations to generate synergies

YOUR FIELD SERVICE GOALS ARE EASILY ACHIEVED WITH THE OCUVAVIS SMART SERVICE PLATFORM

First-Time-Fix-Rate (FTFR)

With oculavis, you provide your experts with all the necessary information, enabling them to promptly resolve technical issues on the first attempt. The optimal preparation of technicians for their tasks results in increased customer satisfaction and more efficient service costs.

Mean-Time-To-Repair (MTTR)

It can take hours or even days from the initial customer call to the restoration of machine operation. With oculavis SHARE, you can significantly reduce the average mean-time-to-repair.

Technician Utilization Rate

The most valuable resource in technical field service is the availability of your personnel. oculavis helps to ensure that your experts can take care of the customer issues that require on-site expertise.

Customer Satisfaction Score (CSAT)

Sometimes field service calls cannot be avoided. Your technicians play a crucial role in fostering successful customer relationships. With oculavis SHARE, they can deliver high-quality customer support, ensuring the highest levels of customer satisfaction.

Service-Level Agreement (SLA)

Your end customers prioritize maximum availability of support, minimal response time for malfunctions, peak machine performance, and complete service reliability. oculavis strengthens your SLAs to guarantee optimal maintenance of customer business processes.

Travel Costs

Field service calls can incur significant costs. With oculavis, you can avoid unnecessary trips and boost service revenue by reducing travel costs.

FURTHER SMART SERVICE AND CONNECTED WORKER USE CASES

SMART SERVICES

Acceptances, inspections & audits

Remote collaboration between machine manufacturer & end customers

CONNECTED WORKER

Lean production & quality management

Securing & continuously improving processes

SMART SERVICES

Customer
services

Fast problem solving & increased customer satisfaction at the helpdesk

SMART SERVICE