SMART SERVICE PLATFORM FOR THE PHARMA & LIFE SCIENCES INDUSTRY

Design secure and efficient processes in a regulated environment.

SMART SERVICE PLATFORM FOR MAXIMUM SAFETY & EFFICIENCY IN PHARMA AND LIFE SCIENCES INDUSTRY

pharma-life-sciences
Companies in the pharma and life sciences industry are subject to strict laws, regulations, norms, and quality standards. They possess a deep commitment to ensuring the safety and effectiveness of their products.
Whether for pharma machinery manufacturers or equipment manufacturers for laboratories and hospitals, the primary goal is to prevent breakdowns.
The oculavis smart service platform empowers companies to meet distinct regulatory process requirements, manage their service workloads, mitigate labor shortages, and increase equipment and systems productivity.

MASTERING CHALLENGES IN A REGULATED ENVIRONMENT WITH OCULAVIS

Faster time-to-market & maximum productivity

Development period of pharmaceutical and medical technology products are often quite long before they receive all necessary approvals. At the same time, due to limited patent terms their time on the market is often limited. This places significant pressure on manufacturers, who want to swiftly realize the full production potential of their machines and equipment and to guarantee their long-term productivity.

Efficient service is essential to ensure maximum machine availability. The oculavis smart service platform empowers machinery and equipment manufacturers with AR-powered visual assistance so they can provide prompt global customer support via remote collaboration.

Differentiation in the market

To secure their market share in the pharma and life sciences industry machinery manufacturers must constantly differentiate themselves from competitors through innovations. To keep up with complex regulatory requirements and to thrive in a highly competitive environment the companies have to improve their processes with digital solutions.

With the oculavis smart service platform, machinery manufacturers can set themselves apart by enhancing their physical products with digital services. The solution not only facilitates a rapid reaction to customer requests along the entire machine life cycle, but also enables the introduction of digital business models.

Hohe Qualitätsstandards & Compliance

Stringent quality standards in the pharma and life sciences sector aim eliminating the risk of faulty products. Adhering to compliance regulations is crucial to maintaining consistently high quality in both production and testing processes.

oculavis SHARE enables close collaboration between pharma manufacturers and machinery suppliers, whose experts can quickly share their know-how via AR-powered visual assistance. Within the integrated case management system validation or qualification activities on machinery and equipment, as well as the documentation of machine incidents, can be done with ease.

Manufacturers of drug products use AR-powered visual assistance and digital work instructions for standard operating procedures (SOPs) to guarantee the accuracy of all process steps.

High service volumes

The service departments of pharma and life sciences equipment manufacturers handle a multitude of customer inquiries daily, ranging from spare parts quotations to on-site repair or retrofit consultations. Additionally, dealers and partners also often require assistance in resolving technical issues.

The oculavis smart service platform facilitates the efficient allocation of available personnel resources within the helpdesk and technical field service. Live support or self-service options for customers and partners help managing the high volume of service requests.

Datensicherheit & Datenschutz

Data security and compliance with data protection regulations are extremely important in pharmaceutical and life sciences processes. Due to the sensitive nature of data and confidential know-how involved in production, robust measures must be taken to protect them.

As the provider of the leading smart service platform, we place high demands on ourselves and our solution. oculavis is ISO 27001 certified. Our platform is securely hosted in the cloud on a European cloud server such as Microsoft Azure or Open Telekom Cloud (OTC), in full compliance with GDPR.

AR-powered visual assistance calls are end-to-end encrypted, while live anonymization of faces enhances employee data protection in production settings. Moreover, virtual walls in mixed reality can be used to shield confidential areas within laboratories and production facilities.

OCULAVIS PLATFORM FEATURES FOR INTEGRATED PHARMA AND LIFE SCIENCES PROCESSES

Integration options

With the oculavis API or standard connectors, the platform integrates seamlessly into existing process landscapes and third-party systems.

Live collaboration with AR annotations

Pharma and life sciences experts collaborate completely digitally. AR annotations provide precise instructions for remote commissioning, troubleshooting, training, inspections and audits.

Cases for ticketing & documentation

The integrated cases module can be used as a comprehensive and adaptable ticket system. It facilitates seamless, structured, and traceable documentation of regulated processes.

Management of the installed machine base

In oculavis SHARE you can define authorizations on a functional level, create structures for mapping service organizations and to assign experts (teams) to assets.

Digital work instructions for standardized procedures

Digital work instructions can be used for standard operating procedures (SOPs). They ensure that procedures are executed and documented accurately in the appropriate order.

White label options

The oculavis SHARE platform offers white label options for full customization to match the corporate identity of pharma and life sciences companies.

SECURE AND SCALABLE IN A REGULATED INDUSTRY

SCHMITZ medical produces medical technology products. In 2023, the company has introduced the oculavis smart service platform as a white label solution – SCHMITZ Care® Connect. In day-to-day use is particularly important to the hidden champion:

Seamless integration into the existing PDM and PLM systems.

Performing maintenance, safety inspections, metrological checks, functional tests, and quality controls remotely.

Speed up the processing time of inquiries and efficiently manage the high volume of service requests.

Minimize downtime and lower the environmental impact by reducing travel.

GLOBAL TECHNOLOGY GROUP RELIES ON REAL-TIME SUPPORT

The international technology group Körber uses the white-label solution from oculavis – Xpert View – as its service app in the business area Pharma to reduce production downtime, lower costs and increase productivity.
Remote Site Acceptance Test (SAT)
Remote Troubleshooting
Remote Maintenance

Reduction of machine downtimes by up to 70 %.

Optimization of process quality during commissioning (SAT), maintenance, troubleshooting, and spare parts replacement.

Immediate support for end customers on the shop floor with precise instructions via Augmented Reality annotations.

PHARMA AND LIFE SCIENCES COMPANIES THAT HAVE OPTIMIZED THEIR PROCESSES WITH OCULAVIS

OCULAVIS IS YOUR RELIABLE PARTNER IN THE PHARMA AND LIFE SCIENCES INDUSTRY

We consider the unique needs of your industry. With our platform, you can create smart services customized to your specific technical and organizational processes.

Arrange your meeting with our experts. We look forward to exchanging ideas!

DISCOVER INNOVATIVE PROCESSES

KÖRBER Supply Chain und Pharma

Decisive factors for success: Introduction of an AR powered service tool in specific business areas

Success factors and regulatory framework for the introduction of AR video support in the pharmaceutical industry

Demystification of Augmented Reality Solutions in Pharmaceutical Industry

KÖRBER Supply Chain und Pharma

Decisive factors for success: Introduction of an AR powered service tool in specific business areas

oculavis TechTalk Körber Pharma
Success factors and regulatory framework for the introduction of AR video support in the pharmaceutical industry
Augmenticon_Meda

Demystification of Augmented Reality Solutions in Pharmaceutical Industry

PRODUCT

SOLUTIONS

RESOURCES

LOCAL EDITIONS
Die All About Remote Local Editions sind ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
Die Online-Konferenz All About Remote ist ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
The online conference All About Remote is an offer of

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Germany

By purchasing tickets for the conference, you agree to the following terms:

  • Tickets are not refundable under any circumstances other than cancellation of the event. In this instance, ticket holders will be informed of any cancellation. All ticket holders must then request refunds via email: support@allaboutremote.com within 7 days of the cancellation notice

  • Tickets are not transferable. When purchasing more than one ticket, the remaining tickets must be personalized by using a registration code that will be provided after the purchase.

  • There is no obligation to refund or exchange tickets if oculavis GmbH alters or varies the programme due to events or circumstances beyond its control. All Tickets are sold subject to programme changes.

  • Ticket holders consent to the filming and sound recording as members of the audience.

  • oculavis GmbH reserves the right to cancel any tickets without providing a reason and by refunding the ticket price.

  • The online conference will be broadcast via our own streaming platform.

  • The general terms and conditions of oculavis GmbH are part of these terms of registration.


For further questions please contact our support via email or phone under +49 241 8943880.