KNOWLEDGE ON DEMAND WITH THE SERVICE ACCESS POINT

Technical documentation for your installed base at your fingertips! On demand and accessible at any time through QR codes, NFC tags, or machine-type plates.

MOBILE CUSTOMER PORTAL WITH SELF-SERVICE AND REMOTE SERVICE OPTIONS

Operators of machinery and equipment can access technical documentation, instructions, or the ticket history for a machine via the service access point.

If this information is insufficient to answer the end user’s question, experts can be contacted via chat or visual assistance to take a closer look at the situation.

Valuable knowledge can be captured by documenting visual assistance sessions with screenshots, video recordings, and metadata, which can then be shared with the entire installed base.

In this way, self-service and remote services complement each other to create the perfect service experience!

TURNING THE SERVICE ACCESS POINT INTO A DIGITAL MACHINE FILE

The service access point can also be used by maintenance technicians on the shop floor in your factories to store maintenance documents, and workflows with step-by-step guides or to assign internal contacts to your assets.

This allows maintenance and repair procedures to be optimized in order to make expert knowledge available at the right place at the right time.

PROVIDING INFORMATION ON THE INSTALLED BASE

oculavis offers three different ways to make serial numbers, expert contacts, instructions or documents as easily accessible as possible. Which option is more effective depends on the size of the installed base and other factors.

API
Integration

Connection e.g. of ERP systems to synchronize asset master data in oculavis.

For a large number of assets

CSV
Import

Preparing and importing a csv file with existing asset data.

For a any number of assets

Creating Assets
Manually

Using the integrated asset management in oculavis is convenient and easy.

For a limited number of assets

OFFERING SERVICES TO USERS WITHOUT AN APP

Access to technical machine documentation, instructions or contact details of experts can be configured for each machine and system with user and team structures.

But what happens, for example, if a user wants to start a service process via a QR code on a machine?

A standardized web component can link to a landing page after scanning a QR code or NFC tag to enable a simple entry channel and to allow the creation of a service ticket with image and video attachments.

This allows service requests to be directed and pre-qualified in a targeted manner. A visual assistance call can be initiated from the helpdesk to assess the situation on-site and initiate the next steps, such as sending spare parts or, ideally, directly solving the problem with the machine or system.