Integration of Smart Ticketing and AR Video Support into AI powered Knowledge Management

Fast and efficient problem solving is the clear expectation of the customer and at the same time one of the greatest challenges of customer service. In order to master this, efficient and consistent service processes and a structured transfer of knowledge within the service organization are essential to efficiently supply a globally distributed installed base of machines and equipment with services. In this presentation, we will show you how you can use Empolis Service Express® and the oculavis Smart Service Platform to design end-to-end self-services and remote services and make them available directly at the machine in customer portals. In the practical part of the presentation, we will show live how guided troubleshooting, smart ticketing, AR support, and AI-based knowledge management in service perfectly complement each other to make service a simple, consistent, and effective experience.