Manage your machinery and equipment throughout the entire product lifecycle in one platform. Create assets, assign experts or teams, track open and closed service tickets.
Provide structured access to technical documentation, work instructions, or first-level support contacts for the end users of your products.
Service requests and tickets can be created directly on your product using a QR code. Live chat or AR visual assistance calls with your help desk speed up problem solving.
Capture the knowledge generated during AR visual assistance calls and building it into a knowledge base. The technical knowledge can not only be easily generated, but also made available to your entire installed base.
The oculavis smart service platform makes it easy to integrate partners and distributors. In this way, you can create digital service structures that are of long-term benefit to your products and business model.
With the oculavis API and pre-built connectors, you can integrate the platform into your existing system landscape such as ERP, CRM or FSM.
QR codes and auto-ID technologies provide convenient access points to your digital services. Customers have instant access to technical documentation and manuals, work instructions, and service requests.
Digital work instructions in oculavis SHARE provide your customers with structured technical information and enable them to independently perform standardized tasks such as scheduled maintenance, safety instructions or simple repairs.
The case management module in oculavis SHARE provides a flexible and powerful solution for creating commissioning protocols, maintenance reports, service tickets or improvement suggestions for staff training. It allows assigning responsible experts and systematically documenting work progress.
If the self-service solutions are not sufficient, experts can be contacted via chat or AR visual assistance to take a closer look at the situation. Augmented reality (AR) tools, integrated chat with translation, and artificial intelligence for pixelating faces provide the best possible interaction with your end customers.
oculavis SHARE fits seamlessly into your processes and system environment – either as a custom integration with any system or as a out-of-the-box integration for e.g. Salesforce or Microsoft Outlook.
QR codes and auto-ID technologies provide convenient access points to your digital services. Customers have instant access to technical documentation and manuals, work instructions, and service requests.
Digital work instructions in oculavis SHARE provide your customers with structured technical information and enable them to independently perform standardized tasks such as scheduled maintenance, safety instructions or simple repairs.
The case management module in oculavis SHARE provides a flexible and powerful solution for creating commissioning protocols, maintenance reports, service tickets or improvement suggestions for staff training. It allows assigning responsible experts and systematically documenting work progress.
If the self-service solutions are not sufficient, experts can be contacted via chat or AR visual assistance to take a closer look at the situation. Augmented reality (AR) tools, integrated chat with translation, and artificial intelligence for pixelating faces provide the best possible interaction with your end customers.
oculavis SHARE fits seamlessly into your processes and system environment – either as a custom integration with any system or as a out-of-the-box integration for e.g. Salesforce or Microsoft Outlook.
Increase
first-time fix-rate (FTFR)
Speed up
problem solving
Improve availability of
machinery and equipment
Reduce
travel time & travel costs
Boost
customer satisfaction
Digitize service processes
for full transparency
Expand services with digital offerings and create new business models
Instantly providing service-related knowledge anywhere
Remote collaboration between machine manufacturer & end customers
Instantly providing service-related knowledge anywhere
Remote collaboration between machine manufacturer & end customers
PRODUCT
Smart Service & Connected Worker Platform
Ticketing & Work Order Management
Standard Operating Procedures
Visual Assistance
Service Access Point
Management & Configuration
Integration
White Label Solutions
Secure & Scalable in the Cloud
Pricing & Licenses
SOLUTIONS
Machinery & Equipment Manufacturing
Manufacturing Industry & Automotive
Energy & Utilities
Pharma & Life Sciences
Construction Machinery & Off Highway
Certification & Industrial Services
Customer Service
Technical Field Service
Acceptances, Inspections & Audits
Technical Sales & Consulting
RESOURCES