DIGITAL CUSTOMER SERVICE FOR EFFICIENT SERVICE PROCESSES AND NEW BUSINESS MODELS

Whether asset management, smart ticketing, visual assistance, or digital work instructions: oculavis SHARE is your platform for structuring customer service.

DELIVER INFORMATION TO YOUR CUSTOMERS IN THE BEST POSSIBLE WAY WITH SMART REMOTE AND SELF-SERVICE SOLUTIONS

Ein Helpdesk-Expertin, die ein Headset trägt, leitet die AR Video Support Sitzung an ihrem Laptop und macht sich Notizen auf ihrem Tablet.
At the heart of all customer service efforts for complex products is the pursuit of customer satisfaction, trust and long-term relationships.
Smart remote and self-service solutions open up completely new possibilities to create digital touchpoints with customers.
oculavis SHARE helps you improve service to your global installed base and provide your customers with anytime, anywhere information on machines and equipment.

DIGITAL CUSTOMER SERVICE SIMPLIFIES CUSTOMER CONTACT

Manage your
installed base

Manage your machinery and equipment throughout the entire product lifecycle in one platform. Create assets, assign experts or teams, track open and closed service tickets.

Provide
customer portal

Provide structured access to technical documentation, work instructions, or first-level support contacts for the end users of your products.

Speed up communication and support

Service requests and tickets can be created directly on your product using a QR code. Live chat or AR visual assistance calls with your help desk speed up problem solving.

Build a
knowledge database

Capture the knowledge generated during AR visual assistance calls and building it into a knowledge base. The technical knowledge can not only be easily generated, but also made available to your entire installed base.

Integrate
service partners

The oculavis smart service platform makes it easy to integrate partners and distributors. In this way, you can create digital service structures that are of long-term benefit to your products and business model.

Overcome
system boundaries

With the oculavis API and pre-built connectors, you can integrate the platform into your existing system landscape such as ERP, CRM or FSM.

HOW TO DIGITIZE YOUR SERVICE PROCESSES AND CREATE MEASURABLE ADDED VALUE FOR YOUR CUSTOMERS

Providing easy access to digital services

QR codes and auto-ID technologies provide convenient access points to your digital services. Customers have instant access to technical documentation and manuals, work instructions, and service requests.

Reducing the service workload with digital work instructions

Digital work instructions in oculavis SHARE provide your customers with structured technical information and enable them to independently perform standardized tasks such as scheduled maintenance, safety instructions or simple repairs.

Tracking and documentation of service processes

The case management module in oculavis SHARE provides a flexible and powerful solution for creating commissioning protocols, maintenance reports, service tickets or improvement suggestions for staff training. It allows assigning responsible experts and systematically documenting work progress.

Inspiring your customers with AR visual assistance

If the self-service solutions are not sufficient, experts can be contacted via chat or AR visual assistance to take a closer look at the situation. Augmented reality (AR) tools, integrated chat with translation, and artificial intelligence for pixelating faces provide the best possible interaction with your end customers.

Seamless integration with business processes and systems

oculavis SHARE fits seamlessly into your processes and system environment – either as a custom integration with any system or as a out-of-the-box integration for e.g. Salesforce or Microsoft Outlook.

HOW TO DIGITIZE YOUR SERVICE PROCESSES AND CREATE MEASURABLE ADDED VALUE FOR YOUR CUSTOMERS

ACHIEVE YOUR CUSTOMER SERVICE GOALS
WITH OCULAVIS SHARE

Increase
first-time fix-rate (FTFR)

Speed up
problem solving

Improve availability of
machinery and equipment

Reduce
travel time & travel costs

Boost
customer satisfaction

Digitize service processes
for full transparency

Expand services with digital offerings and create new business models

WHAT ARE YOUR GOALS?

FURTHER SMART SERVICE AND CONNECTED WORKER USE CASES

SMART SERVICE

Technical Field
Service

Instantly providing service-related knowledge anywhere

CONNECTED WORKER

Maintenance &
Repair

Increasing productivity & reducing downtime

SMART SERVICE

Acceptance, Inspectionen & Audits

Remote collaboration between machine manufacturer & end customers

TRANSFORM YOUR SERVICE PROCESSES!

Reduce your customers’ machine and equipment downtime by up to 70% and provide the best possible support with remote & self-services.

Leverage our experience with more than 200 customers to improve your service processes.

DISCOVER INNOVATIVE PROCESSES

oculavis auf dem Dienstlestungsforum.
Earn Money with Remote Services – AR Video Support for Integrated Service Processes in Mechanical and Plant Engineering
Liebherr TechPalk podcast
Taking customer service to a new level with visual assistance in the construction machinery and equipment industry
oculavis Whitepaper
Mastering Smart Service Platforms. A Sustainable Approach for Machine and Equipment Manufactures
oculavis auf dem Dienstlestungsforum.
Earn Money with Remote Services – AR Video Support for Integrated Service Processes in Mechanical and Plant Engineering
Liebherr TechPalk podcast
Taking customer service to a new level with visual assistance in the construction machinery and equipment industry
oculavis Whitepaper
Mastering Smart Service Platforms. A Sustainable Approach for Machine and Equipment Manufactures

PRODUCT

SOLUTIONS

RESOURCES

December 5, 2024
Days
Hours
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Have you heard about our business conference?
All About X brings together decision-makers, innovators and service enthusiasts to discuss innovative maintenance and service processes for the collaborative maintenance of assets.
Visit the official website and sign up now for free for the All About X 2024.
The conference language is German.