SMART SERVICES FOR MACHINERY & EQUIPMENT MANUFACTURING

Solutions for commissioning, customer support, and field service excellence.

COMPETITIVE ADVANTAGES
FOR MACHINERY & EQUIPMENT MANUFACTURING

Inspire your customers with new services.
In the competitive field of machinery and equipment manufacturing, responding quickly to customer needs is crucial. Customers now expect digital solutions that provide thorough information across all stages of a machine’s lifecycle.
oculavis offers a smart service platform designed to improve customer service by introducing innovative processes. This includes everything from remote acceptance to effective troubleshooting.
With oculavis SHARE, manufacturers can utilize their workforce more effectively, reduce travel costs, improve machine uptime, and embrace digital business opportunities.
Bei der Arbeit mit komplexen Geräten erhält ein Techniker digitale Anweisungen auf sein Smartphone.
Bei der Arbeit mit komplexen Geräten erhält ein Techniker digitale Anweisungen auf sein Smartphone.

MASTERING CHALLENGES IN MACHINERY & EQUIPMENT MANUFACTURING WITH OCULAVIS

Meeting high customer expectations

Customers demand immediate responses and a quick resolution of their service requests. Smart service platforms not only meet but exceed these expectations, enhancing a company's competitive edge and increasing customer satisfaction.

The adoption of digital collaboration and precise information delivery through self-service portals enriches customer interactions and streamlines processes.

Skills shortage and demographic trends

The machinery and equipment manufacturing sector is impacted by skilled labor shortages and shifting demographics. Finding skilled workers to fill vacancies is becoming increasingly challenging.

Augmented Reality (AR)-powered visual assistance offers a way to alleviate these shortages, particularly in field service. This technology allows for remote problem-solving on machines, components, or systems, reducing the necessity for technician travel.

Need for interdisciplinary cooperation

As machinery grows in complexity, the demand for interdisciplinary collaboration among experts intensifies. Technicians, especially those early in their careers, may not possess comprehensive knowledge in electronics, mechanics, automation, or software.

Smart service technologies address this gap by providing new employees with the necessary information through digital work instructions and visual assistance. This on-the-job training strategy helps young professionals acquire essential practical experience within their direct work environment.

Service quality and service efficiency

In today's market, the role of end customers in shaping service offerings is more pronounced than ever, especially in the machinery and equipment manufacturing sector. The era when manufacturers could rely solely on the appeal of their physical products is fading. Now, the emphasis is on delivering exceptional after-sales support to ensure customer satisfaction.

Adopting new collaborative approaches in technical service has opened avenues for establishing digital connections with customers. These connections are essential for providing timely and efficient access to information, enhancing the customer service journey. Improved problem resolution and the assurance of quality services not only satisfy but also secure customer trust in their investments.

Meeting high customer expectations

Customers demand immediate responses and a quick resolution of their service requests. Smart service platforms not only meet but exceed these expectations, enhancing a company's competitive edge and increasing customer satisfaction.

The adoption of digital collaboration and precise information delivery through self-service portals enriches customer interactions and streamlines processes.

customer-expectation

Skills shortage and demographic trends

The machinery and equipment manufacturing sector is impacted by skilled labor shortages and shifting demographics. Finding skilled workers to fill vacancies is becoming increasingly challenging.

Augmented Reality (AR)-powered visual assistance offers a way to alleviate these shortages, particularly in field service. This technology allows for remote problem-solving on machines, components, or systems, reducing the necessity for technician travel.

demographical-change

Need for interdisciplinary cooperation

As machinery grows in complexity, the demand for interdisciplinary collaboration among experts intensifies. Technicians, especially those early in their careers, may not possess comprehensive knowledge in electronics, mechanics, automation, or software.

Smart service technologies address this gap by providing new employees with the necessary information through digital work instructions and visual assistance. This on-the-job training strategy helps young professionals acquire essential practical experience within their direct work environment.

collaboration

Service quality and service efficiency

In today's market, the role of end customers in shaping service offerings is more pronounced than ever, especially in the machinery and equipment manufacturing sector. The era when manufacturers could rely solely on the appeal of their physical products is fading. Now, the emphasis is on delivering exceptional after-sales support to ensure customer satisfaction.

Adopting new collaborative approaches in technical service has opened avenues for establishing digital connections with customers. These connections are essential for providing timely and efficient access to information, enhancing the customer service journey. Improved problem resolution and the assurance of quality services not only satisfy but also secure customer trust in their investments.

Servicequalität

OCULAVIS SMART SERVICE PLATFORM FOR CUSTOMERS AND TECHNICIANS

Service access and
self-service offers

Personalized communication and support

Knowledge base and training material

Structured knowledge transfer

Mapping of distributor and dealer structures

Ticketing, Reports and Tracking

Management of the installed base

Integration into ERP, CRM or FSM systems

REMOTE USE CASES ALONG THE PRODUCT LIFE CYCLE

Use cases for the Smart Service Platform oculavis SHARE can be found throughout the entire product life cycle of your machinery, equipment and systems.
Remote FAT
Remote Commissioning
Remote Troubleshooting
Remote Maintenance
Product life cycle of machinery, equipment and systems

INTEGRATION OF OCULAVIS IN CUSTOMER SERVICE

TRUMPF is one of the world’s leading manufacturers of laser cutting machines and additive manufacturing systems. As the TRUMPF Visual Assistance white label solution, oculavis perfectly fits into the daily service processes of the high-tech company.

Remote factory acceptance tests (FATs), commissioning and troubleshooting.

Remote support of the own field service technicians.

Seamless integration into the CRM/ticketing system.

DETAILED INFORMATION ON SMART SERVICES IN MECHANICAL ENGINEERING

WHITEPAPER

  • How can you identify new use cases in customer service systematically?
  • How do you unlock new revenue streams with smart service platforms?
  • How do you prepare a technical-organizational implementation?
  • How do you structure a proof of concept (PoC) project?
WP_EN_mobile

WHITEPAPER

  • How can you identify new use cases in customer service systematically?
  • How do you unlock new revenue streams with smart service platforms?
  • How do you prepare a technical-organizational implementation?
  • How do you structure a proof of concept (PoC) project?

COMPANIES THAT HAVE ESTABLISHED SMART SERVICE PROCESSES WITH OCULAVIS

Liebherr logo
KraussMaffei logo
Hüller Hille logo
MAN logo
TRUMPF logo
VOLLMER logo
SCHMITZ logo

GET STARTED WITH YOUR
SMART SERVICE SOLUTIONS TODAY

Arrange your personal consultation with our experts and find out how you can optimize your service processes and establish new business models.

We look forward to exchanging ideas!

DISCOVER INNOVATIVE PROCESSES

The Industrial Metaverse. Definition, applications and potentials in mechanical engineering & the industry
EMPOLIS information management
Integration of smart ticketing and AR video support into AI-supported knowledge management
KraussMaffei beim Service Life Cycle mit dem VDMA
Best practice for remote service applications at KraussMaffei Technologies
industrial-metaverse
The Industrial Metaverse. Definition, applications and potentials in mechanical engineering & the industry
EMPOLIS information management
Integration of smart ticketing and AR video support into AI-supported knowledge management
KraussMaffei beim Service Life Cycle mit dem VDMA
Best practice for remote service applications at KraussMaffei Technologies

PRODUCT

SOLUTIONS

RESOURCES

LOCAL EDITIONS
Die All About Remote Local Editions sind ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
Die Online-Konferenz All About Remote ist ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
The online conference All About Remote is an offer of

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Germany

By purchasing tickets for the conference, you agree to the following terms:

  • Tickets are not refundable under any circumstances other than cancellation of the event. In this instance, ticket holders will be informed of any cancellation. All ticket holders must then request refunds via email: support@allaboutremote.com within 7 days of the cancellation notice

  • Tickets are not transferable. When purchasing more than one ticket, the remaining tickets must be personalized by using a registration code that will be provided after the purchase.

  • There is no obligation to refund or exchange tickets if oculavis GmbH alters or varies the programme due to events or circumstances beyond its control. All Tickets are sold subject to programme changes.

  • Ticket holders consent to the filming and sound recording as members of the audience.

  • oculavis GmbH reserves the right to cancel any tickets without providing a reason and by refunding the ticket price.

  • The online conference will be broadcast via our own streaming platform.

  • The general terms and conditions of oculavis GmbH are part of these terms of registration.


For further questions please contact our support via email or phone under +49 241 8943880.