SMART SERVICE PLATFORM FOR CONSTRUCTION MACHINERY & OFF HIGHWAY

Mastering challenges in the construction industry with oculavis SHARE.

BRIDGING THE SERVICE GAP

Mastering challenges in the construction industry with oculavis SHARE.

Mastering the increasing complexity of construction machinery and equipment

The growing complexity of construction machinery and equipment increases the risk of technical faults and malfunctions. This leads to longer repair times and raises maintenance and service costs.

The oculavis smart service platform simplifies the operation and maintenance of complex machines and systems, resulting in shorter repair times and cost savings.

Combat high staff turnover and knowledge loss

A high turnover rate among technical employees leads to substantial knowledge loss.

Contextual digital instructions for machinery and equipment are always available on the oculavis smart service platform. It helps technicians and customers to resolve technical issues independently more often. Additionally, oculavis provides digital training for new technical field service employees and speed up their preparation for operational tasks.

Avoid unstructured communication channels

The use of consumer apps, such as WhatsApp or Facetime, leads to unstructured communication and a loss of important information.

oculavis offers structured communication channels for recording, analyzing and solving service cases. Solve technical issues faster by providing machine documentation digitally and integrating self-service instructions into your communication.

Manage global dealer and distribution networks

Managing global dealer networks can be extremely complex due to time differences, language barriers, and geographical challenges.

With oculavis, communication in your global service structure is simplified and professionalized. Monetizing your dealers' access through subscriptions and pay-per-X models allows OEMs to create new digital experiences and generate extra revenue.

Mastering the increasing complexity of construction machinery and equipment

The growing complexity of construction machinery and equipment increases the risk of technical faults and malfunctions. This leads to longer repair times and raises maintenance and service costs.

The oculavis smart service platform simplifies the operation and maintenance of complex machines and systems, resulting in shorter repair times and cost savings.

complexitiy

Combat high staff turnover and knowledge loss

A high turnover rate among technical employees leads to substantial knowledge loss.

Contextual digital instructions for machinery and equipment are always available on the oculavis smart service platform. It helps technicians and customers to resolve technical issues independently more often. Additionally, oculavis provides digital training for new technical field service employees and speed up their preparation for operational tasks.

Knowledge-loss

Avoid unstructured communication channels

The use of consumer apps, such as WhatsApp or Facetime, leads to unstructured communication and a loss of important information.

oculavis offers structured communication channels for recording, analyzing and solving service cases. Solve technical issues faster by providing machine documentation digitally and integrating self-service instructions into your communication.

communication

Manage global dealer and distribution networks

Managing global dealer networks can be extremely complex due to time differences, language barriers, and geographical challenges.

With oculavis, communication in your global service structure is simplified and professionalized. Monetizing your dealers' access through subscriptions and pay-per-X models allows OEMs to create new digital experiences and generate extra revenue.

supply-chain

LEARN FROM THE INDUSTRY LEADERS

LIEBHERR has achieved significant improvements by introducing the white label solution from oculavis – „XpertAssist“.

Up to 50 % shorter repair times result in higher machine availability.

Up to 20 % lower field service costs.

Up to 30 % fewer on-site calls.

Seamless integration with CRM and asset management systems.

The demographic shifts are evident, and the shortage of skilled labor poses a significant challenge. Our response to this is oculavis’ AR visual assistance, which elevates customer service to new level, optimizes expert deployment, and enhances the availability of our globally installed machine base.”
Andreas Baumann
Head of Business Development – Customer Service Construction Machines, Liebherr-Werk Nenzing GmbH

COMPREHENSIVE INSIGHTS INTO THE APPLICATION OF AR VISUAL ASSISTANCE WITHIN THE CONSTRUCTION SECTOR

WHITEPAPER

  • Increase awareness of the challenges faced by product support teams in the construction machinery sector.
  • Discover the advantages of visual assistance solutions.
  • Obtain a comprehensive plan for integrated remote and on-site service processes in the construction industry.
  • Discover integrated ticketing and reporting systems for end customers and dealers.

WHITEPAPER

  • Increase awareness of the challenges faced by product support teams in the construction machinery sector.
  • Discover the advantages of visual assistance solutions.
  • Obtain a comprehensive plan for integrated remote and on-site service processes in the construction industry.
  • Discover integrated ticketing and reporting systems for end customers and dealers.

MANAGE SERVICE TICKETS IN A PROFESSIONAL SERVICE APP

Across your entire installed machine base.
Manage your machines in the field via QR codes or OCR technology.
Empower your customers, technicians and dealers with a single service access point.
Ensure direct access to service information on site.
Provide self-service instructions and 1st level support via AR assistance or chat.

STRUCTURING SERVICE COMMUNICATION

Resolve service requests with first-class visual support and AR annotations.

Document every call and build up your knowledge database.

Evaluate frequent requests and automate the flow of information in your service teams.

Enable privacy-compliant communication.

construction-site

SMART SERVICE PLATFORM FOR CONSTRUCTION MACHINERY AND EQUIPMENT MANUFACTURERS

CONSUMER APPS

  • Unstructured and inefficient collaboration of service teams via messenger.
  • Incomplete documentation of service cases.
  • Communication that does not adhere to data protection regulations.
  • Private and professional communication are often mixed.
oculavis SHARE integriert in CRM und Ticketing Systemen

OCULAVIS SHARE

  • Document each service case and establish a knowledge database.
  • Efficiently address service requests with oculavis ticketing, chat, and AR-powered visual assistance.
  • Evaluate frequent requests and automate information flow within service teams to streamline processes.
  • Allocate the communication to your installed base.
  • Enable data protection-compliant communication with your partners and end customers.

STRUCTURED PROCESSES ARE ESSENTIAL FOR COMPLEX SERVICE STRUCTURES OF DEALERS NETWORKS

Integrate oculavis into your CRM and ticketing systems.
Optimize the integration of dealers into your support processes.
Encourage employee collaboration and enhance transparency in service processes.
Generate new revenue streams by monetizing dealer and end-customer access.

WOULD YOU LIKE TO OPTIMIZE YOUR SERVICE PROCESSES FOR CONSTRUCTION MACHINERY?

Then you are in good hands with us. Schedule a personal meeting with our experts and discuss your goals for optimizing your service processes.

We look forward to exchanging ideas!

DISCOVER INNOVATIVE PROCESSES

industrial-metaverse
The Industrial Metaverse. Definition, applications and potentials in mechanical engineering & the industry
MHP-AAR

Integration of SMART SERVICE with SAP

Markus Große Böckmann, Gründer und Geschäftsführer der oculavis GmbH
Earn Money with Reacmote Services – AR Video Support for Integrated Service Processes in Mechanical and Plant Engineering

The Industrial Metaverse. Definition, applications and potentials in mechanical engineering & the industry

Integration of SMART SERVICE with SAP

Markus Große Böckmann, Gründer und Geschäftsführer der oculavis GmbH
Earn Money with Reacmote Services – AR Video Support for Integrated Service Processes in Mechanical and Plant Engineering

PRODUCT

SOLUTIONS

RESOURCES

LOCAL EDITIONS
Die All About Remote Local Editions sind ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
Die Online-Konferenz All About Remote ist ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
NOVEMBER 23, 2023
The online conference All About Remote is an offer of

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Germany

By purchasing tickets for the conference, you agree to the following terms:

  • Tickets are not refundable under any circumstances other than cancellation of the event. In this instance, ticket holders will be informed of any cancellation. All ticket holders must then request refunds via email: support@allaboutremote.com within 7 days of the cancellation notice

  • Tickets are not transferable. When purchasing more than one ticket, the remaining tickets must be personalized by using a registration code that will be provided after the purchase.

  • There is no obligation to refund or exchange tickets if oculavis GmbH alters or varies the programme due to events or circumstances beyond its control. All Tickets are sold subject to programme changes.

  • Ticket holders consent to the filming and sound recording as members of the audience.

  • oculavis GmbH reserves the right to cancel any tickets without providing a reason and by refunding the ticket price.

  • The online conference will be broadcast via our own streaming platform.

  • The general terms and conditions of oculavis GmbH are part of these terms of registration.


For further questions please contact our support via email or phone under +49 241 8943880.