Best practice for remote service applications at KraussMaffei Technologies
In this online presentation, Stefan Feldmeier, Application Owner – Service Process Excellence at KraussMaffei Technologies GmbH, highlights the business impact of remote services for the service business at the world’s leading manufacturer of machinery and equipment for the production and processing of plastics and rubber.
Since the implementation of SmartAssist – a white-label solution from oculavis SHARE – significant costs have been saved and revenue has been generated with remote support in the service.
Numerous satisfied customers are requesting the further development of digital services. KraussMaffei Technologies is happy to meet this demand to further exploit the potential. The goal is to achieve further cost savings and to expand digital business models.
