Workflows: Just in time knowledge for the next generation

Nathan presents deep insights on how Scientific Support Services massively improves customer support in the UK’s Oil and Gas refinery by using innovative remote services within 1 year. He talks about achievements like the reduction of equipment downtimes by up to 52 % and saving 0.84 tons of CO2 emissions. He focuses on the journey of implementing self-services with workflows and 400 step-by-step instructions for front-line instrumentation covering all aspects of end-user maintenance, consumables replacement, and instrument licensing. His presentation includes a quick demo of an own-built AI app as a customer interface that converts speech into text and provides suitable workflows.