Decisive factors for success: Introduction of an AR powered service tool in specific business areas.

Despite numerous changes in after-sales services in recent years, in-depth machine knowledge remains the key to ensure efficient troubleshooting. Additionally, the handling of digital tools is becoming more important. To meet customers’ expectations of shorter service case processing times, the efficiency of problem diagnosis can be increased by visual assistance. Jessica Kolb and Christopher Dedow from KÖRBER Supply Chain & Pharma provide insights into the success factors for the cross-location rollout and extension of Körber Xpert View in specific business areas.