Episode 8: How WITTENSTEIN systematically increases OEE with digital shop floor processes
05/15/2024
In this episode of oculavis TechTalk, we talk to WITTENSTEIN
Taking customer service to a new level with visual assistance in the construction machinery and equipment industry
Written by Nico Swienty
From an early stage, LIEBHERR relied on visual assistance to support customers and employees with technical issues and to increase the availability of construction machinery in the field. With the white-label solution from oculavis – called XpertAssist – LIEBHERR exploits the full potential in service and masters challenges such as counteracting the shortage of skilled workers and reducing travel times and costs to a minimum. Andreas Baumann, Service Consultant, reports on the successful introduction of AR Video Support, the integration into the “MyLiebherr” customer portal and the next steps in the development of digital services.
The podcast is available in German.
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You can also become a service champion and support customers and employees worldwide with technical issues using visual assistance. Get to know oculavis and arrange a personal live demo with our experts. Or download our exclusive whitepaper.
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