DIGITAL CUSTOMER SERVICE FOR EFFICIENT SERVICE PROCESSES AND NEW BUSINESS MODELS
DELIVER INFORMATION TO YOUR CUSTOMERS IN THE BEST POSSIBLE WAY WITH SMART REMOTE AND SELF-SERVICE SOLUTIONS
DIGITAL CUSTOMER SERVICE SIMPLIFIES CUSTOMER CONTACT
Manage your
installed base
Manage your machinery and equipment throughout the entire product lifecycle in one platform. Create assets, assign experts or teams, track open and closed service tickets.
Provide
customer portal
Provide structured access to technical documentation, work instructions, or first-level support contacts for the end users of your products.
Speed up communication and support
Service requests and tickets can be created directly on your product using a QR code. Live chat or AR visual assistance calls with your help desk speed up problem solving.
Build a
knowledge database
Capture the knowledge generated during AR visual assistance calls and building it into a knowledge base. The technical knowledge can not only be easily generated, but also made available to your entire installed base.
Integrate
service partners
The oculavis smart service platform makes it easy to integrate partners and distributors. In this way, you can create digital service structures that are of long-term benefit to your products and business model.
Overcome
system boundaries
With the oculavis API and pre-built connectors, you can integrate the platform into your existing system landscape such as ERP, CRM or FSM.
HOW TO DIGITIZE YOUR SERVICE PROCESSES AND CREATE MEASURABLE ADDED VALUE FOR YOUR CUSTOMERS
Providing easy access to digital services
QR codes and auto-ID technologies provide convenient access points to your digital services. Customers have instant access to technical documentation and manuals, work instructions, and service requests.
Reducing the service workload with digital work instructions
Digital work instructions in oculavis SHARE provide your customers with structured technical information and enable them to independently perform standardized tasks such as scheduled maintenance, safety instructions or simple repairs.
Tracking and documentation of service processes
The case management module in oculavis SHARE provides a flexible and powerful solution for creating commissioning protocols, maintenance reports, service tickets or improvement suggestions for staff training. It allows assigning responsible experts and systematically documenting work progress.
Inspiring your customers with AR visual assistance
If the self-service solutions are not sufficient, experts can be contacted via chat or AR visual assistance to take a closer look at the situation. Augmented reality (AR) tools, integrated chat with translation, and artificial intelligence for pixelating faces provide the best possible interaction with your end customers.
Seamless integration with business processes and systems
oculavis SHARE fits seamlessly into your processes and system environment – either as a custom integration with any system or as a out-of-the-box integration for e.g. Salesforce or Microsoft Outlook.
HOW TO DIGITIZE YOUR SERVICE PROCESSES AND CREATE MEASURABLE ADDED VALUE FOR YOUR CUSTOMERS
ACHIEVE YOUR CUSTOMER SERVICE GOALS
WITH OCULAVIS SHARE
Increase
first-time fix-rate (FTFR)
Speed up
problem solving
Improve availability of
machinery and equipment
Reduce
travel time & travel costs
Boost
customer satisfaction
Digitize service processes
for full transparency
Expand services with digital offerings and create new business models
FURTHER SMART SERVICE AND CONNECTED WORKER USE CASES
Technical Field
Service
Instantly providing service-related knowledge anywhere
Acceptance, Inspectionen & Audits
Remote collaboration between machine manufacturer & end customers
TRANSFORM YOUR SERVICE PROCESSES!
Leverage our experience with more than 200 customers to improve your service processes.
DISCOVER INNOVATIVE PROCESSES
