BOOST PRODUCTIVITY WITH AR VISUAL ASSISTANCE

Provide efficient support for customers and technicians with AR visual assistance. Capture knowledge and create technical documentation on the fly. AR Visual assistance from oculavis fits seamlessly into your processes.

REAL-TIME COMMUNICATION WITH AR-POWERED VISUAL ASSISTANCE FROM OCULAVIS

oculavis SHARE is the solution for the efficient provision of technical expert knowledge. The AR-powered visual assistance software is designed for technical collaboration in mechanical and plant engineering as well as in the manufacturing industry.

oculavis connects experts and technicians via smartphones, tablets, or smart glasses to solve technical issues on machines, plants, and systems remotely.

WORKING WITH VISUAL ASSISTANCE IS THAT SIMPLE

Step 1

Schedule a visual assistance call directly in oculavis SHARE, Microsoft Outlook, or via your ERP, CRM, or ticketing system.

Step 2

Conduct the visual assistance call and document it with high-definition screenshots, videos, and comments.

Step 3

Finish the call, complete the documentation, and close the ticket with a customer service report.

VISUAL ASSISTANCE FEATURES OF OCULAVIS SHARE

Optimized for technical collaboration between experts, technicians, and machine operators.

Full HD multi-user video call

First-class video and audio quality for optimal collaboration in one-to-one and one-to-many support scenarios.

Mobile browser call for guests

Let guest users join a video call directly via the mobile browser on their smartphone or tablet.

Augmented Reality (AR) interactions

Use visual tools to safely instruct technical staff from a distance.

Technical
documentation

Document service cases with screenshots, videos and comments.

Service reports

Provide your customers with reports about the completed services and associated documentation.

White label options

Establish your own service app with the white-label solutions from oculavis SHARE.

Integration

REST API, SSO, Active Directory integration, Outlook add-in, and standardized integration options to Salesforce, SAP, your website, and your customer portals.

User & asset
management

Manage complex service structures via an installed machine base with flexible roles and authorizations as well as user, team and product structures.

Service access point

Use digital QR codes or NFC tags to offer service-related information on machines such as technical documentation, instructions, or assigned experts.

Mobile screen
sharing

Share the screen of your smartphone or tablet with other participants.

Background blurring &
face pixelation

Background blurring & live anonymization safeguard sensitive data in production.

SMS and E-Mail invitation

Invite participants to a visual assistance call quickly and easily via SMS or e-mail.

DISCOVER MORE FEATURES IN A PERSONAL DEMO

FINDEN SIE HERAUS, WELCHEN MEHRWERT AR VIDEO SUPPORT FÜR IHRE ORGANISATION ERZEUGEN KANN

oculavis SHARE unterstützt Unternehmen dabei, Prozesse neu und effizienter zu gestalten. Durch die Implementierung von AR Video Support ergeben sich Zeit- und Kosteneinsparungen. Entdecken Sie das Potenzial für Ihre Organisation und berechnen Ihr mögliches Einsparpotenzial.

Unlock the benefits of AR Visual Assistance for the Salesforce Service Cloud

Enhance the productivity of your helpdesk, first-level, and product support teams with the pre-built oculavis integration for the Salesforce Service Cloud.
Start AR visual assistance calls directly from Salesforce tickets and provide instant customer support.
Increase your first-time fix rate, reduce unnecessary field trips, and streamline service processes.