SMART SERVICES FOR MACHINERY & EQUIPMENT MANUFACTURING
COMPETITIVE ADVANTAGES
FOR MACHINERY & EQUIPMENT MANUFACTURING
MASTERING CHALLENGES IN MACHINERY & EQUIPMENT MANUFACTURING WITH OCULAVIS
Meeting high customer expectations
Customers demand immediate responses and a quick resolution of their service requests. Smart service platforms not only meet but exceed these expectations, enhancing a company's competitive edge and increasing customer satisfaction.
The adoption of digital collaboration and precise information delivery through self-service portals enriches customer interactions and streamlines processes.
Skills shortage and demographic trends
The machinery and equipment manufacturing sector is impacted by skilled labor shortages and shifting demographics. Finding skilled workers to fill vacancies is becoming increasingly challenging.
Augmented Reality (AR)-powered visual assistance offers a way to alleviate these shortages, particularly in field service. This technology allows for remote problem-solving on machines, components, or systems, reducing the necessity for technician travel.
Need for interdisciplinary cooperation
As machinery grows in complexity, the demand for interdisciplinary collaboration among experts intensifies. Technicians, especially those early in their careers, may not possess comprehensive knowledge in electronics, mechanics, automation, or software.
Smart service technologies address this gap by providing new employees with the necessary information through digital work instructions and visual assistance. This on-the-job training strategy helps young professionals acquire essential practical experience within their direct work environment.
Service quality and service efficiency
In today's market, the role of end customers in shaping service offerings is more pronounced than ever, especially in the machinery and equipment manufacturing sector. The era when manufacturers could rely solely on the appeal of their physical products is fading. Now, the emphasis is on delivering exceptional after-sales support to ensure customer satisfaction.
Adopting new collaborative approaches in technical service has opened avenues for establishing digital connections with customers. These connections are essential for providing timely and efficient access to information, enhancing the customer service journey. Improved problem resolution and the assurance of quality services not only satisfy but also secure customer trust in their investments.
Meeting high customer expectations
Customers demand immediate responses and a quick resolution of their service requests. Smart service platforms not only meet but exceed these expectations, enhancing a company's competitive edge and increasing customer satisfaction.
The adoption of digital collaboration and precise information delivery through self-service portals enriches customer interactions and streamlines processes.
Skills shortage and demographic trends
The machinery and equipment manufacturing sector is impacted by skilled labor shortages and shifting demographics. Finding skilled workers to fill vacancies is becoming increasingly challenging.
Augmented Reality (AR)-powered visual assistance offers a way to alleviate these shortages, particularly in field service. This technology allows for remote problem-solving on machines, components, or systems, reducing the necessity for technician travel.
Need for interdisciplinary cooperation
As machinery grows in complexity, the demand for interdisciplinary collaboration among experts intensifies. Technicians, especially those early in their careers, may not possess comprehensive knowledge in electronics, mechanics, automation, or software.
Smart service technologies address this gap by providing new employees with the necessary information through digital work instructions and visual assistance. This on-the-job training strategy helps young professionals acquire essential practical experience within their direct work environment.
Service quality and service efficiency
In today's market, the role of end customers in shaping service offerings is more pronounced than ever, especially in the machinery and equipment manufacturing sector. The era when manufacturers could rely solely on the appeal of their physical products is fading. Now, the emphasis is on delivering exceptional after-sales support to ensure customer satisfaction.
Adopting new collaborative approaches in technical service has opened avenues for establishing digital connections with customers. These connections are essential for providing timely and efficient access to information, enhancing the customer service journey. Improved problem resolution and the assurance of quality services not only satisfy but also secure customer trust in their investments.
OCULAVIS SMART SERVICE PLATFORM FOR CUSTOMERS AND TECHNICIANS
Service access and
self-service offers
Personalized communication and support
Knowledge base and training material
Structured knowledge transfer
Mapping of distributor and dealer structures
Ticketing, Reports and Tracking
Management of the installed base
Integration into ERP, CRM or FSM systems
REMOTE USE CASES ALONG THE PRODUCT LIFE CYCLE
INTEGRATION OF OCULAVIS IN CUSTOMER SERVICE
TRUMPF is one of the world’s leading manufacturers of laser cutting machines and additive manufacturing systems. As the TRUMPF Visual Assistance white label solution, oculavis perfectly fits into the daily service processes of the high-tech company.
Remote factory acceptance tests (FATs), commissioning and troubleshooting.
Remote support of the own field service technicians.
Seamless integration into the CRM/ticketing system.
DETAILED INFORMATION ON SMART SERVICES IN MECHANICAL ENGINEERING
WHITEPAPER
- How can you identify new use cases in customer service systematically?
- How do you unlock new revenue streams with smart service platforms?
- How do you prepare a technical-organizational implementation?
- How do you structure a proof of concept (PoC) project?
WHITEPAPER
- How can you identify new use cases in customer service systematically?
- How do you unlock new revenue streams with smart service platforms?
- How do you prepare a technical-organizational implementation?
- How do you structure a proof of concept (PoC) project?
COMPANIES THAT HAVE ESTABLISHED SMART SERVICE PROCESSES WITH OCULAVIS
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SMART SERVICE SOLUTIONS TODAY
We look forward to exchanging ideas!
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