Providing customers and technicians with the best possible information using smart remote and self-services

Nowadays, it is more important than ever for machinery and equipment manufacturers to be able to respond to customer concerns in the shortest possible time. Customers expect digital touchpoints for an optimal information supply throughout complex machines’ entire product life cycle. In this presentation, we will show you how you can positively influence the customer service experience through innovative processes, from remote acceptance to troubleshooting, how you can deploy specialists more efficiently, reduce travel costs, increase machine availability, and establish digital business models.