SMART SERVICE PLATFORM FOR CONSTRUCTION MACHINERY & OFF HIGHWAY
BRIDGING THE SERVICE GAP
Mastering the increasing complexity of construction machinery and equipment
The growing complexity of construction machinery and equipment increases the risk of technical faults and malfunctions. This leads to longer repair times and raises maintenance and service costs.
The oculavis smart service platform simplifies the operation and maintenance of complex machines and systems, resulting in shorter repair times and cost savings.
Combat high staff turnover and knowledge loss
A high turnover rate among technical employees leads to substantial knowledge loss.
Contextual digital instructions for machinery and equipment are always available on the oculavis smart service platform. It helps technicians and customers to resolve technical issues independently more often. Additionally, oculavis provides digital training for new technical field service employees and speed up their preparation for operational tasks.
Avoid unstructured communication channels
The use of consumer apps, such as WhatsApp or Facetime, leads to unstructured communication and a loss of important information.
oculavis offers structured communication channels for recording, analyzing and solving service cases. Solve technical issues faster by providing machine documentation digitally and integrating self-service instructions into your communication.
Manage global dealer and distribution networks
Managing global dealer networks can be extremely complex due to time differences, language barriers, and geographical challenges.
With oculavis, communication in your global service structure is simplified and professionalized. Monetizing your dealers' access through subscriptions and pay-per-X models allows OEMs to create new digital experiences and generate extra revenue.
Mastering the increasing complexity of construction machinery and equipment
The growing complexity of construction machinery and equipment increases the risk of technical faults and malfunctions. This leads to longer repair times and raises maintenance and service costs.
The oculavis smart service platform simplifies the operation and maintenance of complex machines and systems, resulting in shorter repair times and cost savings.
Combat high staff turnover and knowledge loss
A high turnover rate among technical employees leads to substantial knowledge loss.
Contextual digital instructions for machinery and equipment are always available on the oculavis smart service platform. It helps technicians and customers to resolve technical issues independently more often. Additionally, oculavis provides digital training for new technical field service employees and speed up their preparation for operational tasks.
Avoid unstructured communication channels
The use of consumer apps, such as WhatsApp or Facetime, leads to unstructured communication and a loss of important information.
oculavis offers structured communication channels for recording, analyzing and solving service cases. Solve technical issues faster by providing machine documentation digitally and integrating self-service instructions into your communication.
Manage global dealer and distribution networks
Managing global dealer networks can be extremely complex due to time differences, language barriers, and geographical challenges.
With oculavis, communication in your global service structure is simplified and professionalized. Monetizing your dealers' access through subscriptions and pay-per-X models allows OEMs to create new digital experiences and generate extra revenue.
LEARN FROM THE INDUSTRY LEADERS
Up to 50 % shorter repair times result in higher machine availability.
Up to 20 % lower field service costs.
Up to 30 % fewer on-site calls.
Seamless integration with CRM and asset management systems.
COMPREHENSIVE INSIGHTS INTO THE APPLICATION OF AR VISUAL ASSISTANCE WITHIN THE CONSTRUCTION SECTOR
WHITEPAPER
- Increase awareness of the challenges faced by product support teams in the construction machinery sector.
- Discover the advantages of visual assistance solutions.
- Obtain a comprehensive plan for integrated remote and on-site service processes in the construction industry.
- Discover integrated ticketing and reporting systems for end customers and dealers.
WHITEPAPER
- Increase awareness of the challenges faced by product support teams in the construction machinery sector.
- Discover the advantages of visual assistance solutions.
- Obtain a comprehensive plan for integrated remote and on-site service processes in the construction industry.
- Discover integrated ticketing and reporting systems for end customers and dealers.
MANAGE SERVICE TICKETS IN A PROFESSIONAL SERVICE APP
STRUCTURING SERVICE COMMUNICATION
Resolve service requests with first-class visual support and AR annotations.
Document every call and build up your knowledge database.
Evaluate frequent requests and automate the flow of information in your service teams.
Enable privacy-compliant communication.
SMART SERVICE PLATFORM FOR CONSTRUCTION MACHINERY AND EQUIPMENT MANUFACTURERS
CONSUMER APPS
- Unstructured and inefficient collaboration of service teams via messenger.
- Incomplete documentation of service cases.
- Communication that does not adhere to data protection regulations.
- Private and professional communication are often mixed.
OCULAVIS SHARE
- Document each service case and establish a knowledge database.
- Efficiently address service requests with oculavis ticketing, chat, and AR-powered visual assistance.
- Evaluate frequent requests and automate information flow within service teams to streamline processes.
- Allocate the communication to your installed base.
- Enable data protection-compliant communication with your partners and end customers.
CONSUMER APPS
- Unstructured and inefficient collaboration of service teams via messenger.
- Incomplete documentation of service cases.
- Communication that does not adhere to data protection regulations.
- Private and professional communication are often mixed.
OCULAVIS SHARE
- Document each service case and establish a knowledge database.
- Efficiently address service requests with oculavis ticketing, chat, and AR-powered visual assistance.
- Evaluate frequent requests and automate information flow within service teams to streamline processes.
- Allocate the communication to your installed base.
- Enable data protection-compliant communication with your partners and end customers.
STRUCTURED PROCESSES ARE ESSENTIAL FOR COMPLEX SERVICE STRUCTURES OF DEALERS NETWORKS
WOULD YOU LIKE TO OPTIMIZE YOUR SERVICE PROCESSES FOR CONSTRUCTION MACHINERY?
We look forward to exchanging ideas!
DISCOVER INNOVATIVE PROCESSES
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