Remote Assistance – from Proof of Concept to full managed IT service

Our aim – Poviding experts with a solution to directly assist the technicians in the plants at remote locations and solve problems immediately. A technician right at the point of action can use digital devices like smartphones or tablets to reach out for structured machine related knowledge and data up to a live connection with the machine expert. Hands-on experience and practical use cases from Dr. Philip Hartmann, Head of Digital Acceleration at SCHOTT AG.