Integration of smart ticketing and remote video support into aftersales processes in medical technology

The presentation of Mara takes the audience on the Integration Journey of the medical technology manufacturer SCHMITZ and Soehne, which use the Smart Service Platform oculavis in the area of ticketing, case management and AR video support. Technical-organizational success factors for the implementation in the service organization, advantages for sustainability, and an outlook into further service innovations with oculavis will round up the presentation.