Self & smart services for medium-sized mechanical engineering companies
The medium-sized machine manufacturer VOLLMER WERKE provides exclusive insights into the digital transformation of its customer service from the reasons for implementing the augmented reality platform oculavis SHARE, naming sustainable benefits for the company and its end customers, outlining the upcoming rollout in the branch offices to building new digital business models like subscription-based and pay-per-use models.
Implementation of remote services in a global multilayer service organisation
In his presentation KraussMaffei's Stefan Feldmeier starts with explaining the transformation from product to customer centricity and introduces SmartAssist as a whitelabel version of oculavis SHARE. During his talk he highlights the challenges of implementing SmartAssist in a complex global organization and provides answers on how to deal with those challenges.
Mission Critical Support in Industrial Manufacturing
During Realwear Connect 2020, Claire Gregoire and Jay Latimer from TRUMPF US talked about areas of application for the TRUMPF Visual Assistance (VA) whitelabel solution and why oculavis came out on top in an international comparison of more than 20 vendors.
How Augmented Reality and remote support empower technicians to boost profitability of PV systems
Regular maintenance of central inverters ensures maximum efficiency of PV power plants. The SMA Virtual Support App helps with localizing components and provides a step-by-step visualization of how components and assemblies on your central inverter can be replaced on-site easily using a smartphone or tablet. For the first time, components can be localized in an augmented reality environment on your smart device via a mobile app. Videos, circuit diagrams and documentation facilitate flawless maintenance and component replacement. Electrically qualified persons who have passed the “SMA Preventive and Corrective Maintenance” training course can use the app for maintenance work.
All About Remote 2021
Business conference on remote services, Augmented Reality workflows and digital business models in service and maintenance operations - powered by oculavis
SMA Solar Technology on the collaboration with ocualvis
Augmented Reality and Remote Support are the game changer of future customer service in producing and processing companies. SMA Solar Technology reports on the implementation of the digital solutions and states sustainable customer benefits. Also experience why oculavis is the first choice as the cooperation partner and technology supplier.
Integration points of AR functionalities with Salesforce
In his presentation, Hendrik Adam, CEO of leading Salesforce integration partner DIA, presents possible integration points of augmented reality functionalities with the Salesforce Service Cloud and provides insights into use and business cases.
Global Roll-out Strategies for Visual Remote Support in the Construction Machinery and Maritime Crane Industries
In his presentation, Günter Berthold, Head of Customer Service and Sales Digital Solutions and Consulting from Liebherr-Werk Nenzing GmbH, talks about the global roll-out of visual remote support for construction machines and maritime cranes. He explains the goals for the implementation of oculavis SHARE, reports on the most important milestones during the roll-out, points out COVID-19 as an accelerator and closes his presentation with lessons learned.
Virtual Reality applications in mechanical engineering
Julian Hermle, CTO of CMC Engineers GmbH, talks about the benefits of virtual and augmented reality in mechanical and plant engineering. He shows possibilities how VR and AR technology can be implemented in oculavis SHARE to make the advantages from both worlds accessible for visual remote support.
Legal aspects of remote expert support and augmented reality applications
Philipp Reusch, founding partner of reuschlaw Legal Consultants, talks about legal aspects related to remote expert support and augmented reality applications. Philipp Reusch is an expert in the field of product liability and product safety and explains what needs to be considered when implementing digital services.
Optimized Remote Support and raised efficiency in Resources with Augmented Reality
Philipp Sigmann, Head of After-Sales Service at GEBHARDT Intralogistics, talks in his presentation about the implementation of visual remote support in intralogistics. Philipp Sigmann explains the reasons for the implementation of a remote service solution and gives insight into the cooperation with oculavis and his experiences with the software platform oculavis SHARE.
Increased efficiency in service and new business models in SMEs
In the web seminar, oculavis GmbH and Schäfer Werkzeug- und Sondermaschinenbau GmbH highlight concrete application examples, point out sustainable customer benefits and report on lessons learned that lead to a successful implementation of Augmented Reality remote support in medium-sized mechanical engineering companies.
Augmented Reality Support and Workflows at your fingertips! Remote commissioning of complex machinery and equipment.
During the METAV Websessions, Daniel Mirbach (Head of Marketing) and Nilda Eping (Senior Sales Manager) presented the connected worker platform oculavis SHARE. With the help of augmented reality and digital workflows, they demonstrate the commissioning of a machine and show which other functions are implemented in the solution and how it can be used in the machine tool sector.
Remote support as a solution for the mechanical engineering and manufacturing industry
Interview from the n-tv Startup Magazine about oculavis SHARE. Remote Support offers customer service from a distance in real time and transfers valuable knowledge to the technicians on site. Especially during the Corona pandemic it is a way to offer services to the customer without the need to travel and the expectation of long downtimes of machinery and equipment. In this interview, Martin Plutz from oculavis and Sebastian Haag from AIXEMTEC explain what makes the collaboration successful and why remote support and augmented reality offer real added value.
COVID-19: Pushing the Red Button from the other Side of the world!
MAN Energy Solutions reports on the implementation of remote support in their organization and talks about the need to change service processes. With MAN PrimeServ EyeTech, a white-label version of oculavis SHARE, and the use of RealWear HMT-1 data glasses, machine-related tasks such as factory acceptance tests (FAT), commissioning or troubleshooting can be carried out more efficiently and cost-effectively without having to travel. In addition, it will be explained how the service platform will be further optimized and even more integrated into future processes.
The future of work in German mechanical engineering companies
Germany's national public TV broadcaster ZDF reports on the utilization of Augmented Reality technology, smart glasses and oculavis SHARE at our customer GEBHARDT Intralogistics. What we have to say about the future of Germany as a production location and how digitization is changing service and maintenance processes is stated in this TV report.