Remote Assistance - from Proof of Concept to full managed IT service
Our aim - Poviding experts with a solution to directly assist the technicians in the plants at remote locations and solve problems immediately. A technician right at the point of action can use digital devices like smartphones or tablets to reach out for structured machine related knowledge and data up to a live connection with the machine expert. Hands-on experience and practical use cases from Dr. Philip Hartmann, Head of Digital Acceleration at SCHOTT AG.
Implementation of remote services in a global multilayer service organisation
In his presentation KraussMaffei's Stefan Feldmeier starts with explaining the transformation from product to customer centricity and introduces SmartAssist as a whitelabel version of oculavis SHARE. During his talk he highlights the challenges of implementing SmartAssist in a complex global organization and provides answers on how to deal with those challenges.
Mission Critical Support in Industrial Manufacturing
During Realwear Connect 2020, Claire Gregoire and Jay Latimer from TRUMPF US talked about areas of application for the TRUMPF Visual Assistance (VA) whitelabel solution and why oculavis came out on top in an international comparison of more than 20 vendors.
How Augmented Reality and remote support empower technicians to boost profitability of PV systems
Regular maintenance of central inverters ensures maximum efficiency of PV power plants. The SMA Virtual Support App helps with localizing components and provides a step-by-step visualization of how components and assemblies on your central inverter can be replaced on-site easily using a smartphone or tablet. For the first time, components can be localized in an augmented reality environment on your smart device via a mobile app. Videos, circuit diagrams and documentation facilitate flawless maintenance and component replacement. Electrically qualified persons who have passed the “SMA Preventive and Corrective Maintenance” training course can use the app for maintenance work.
SMA Solar Technology on the collaboration with ocualvis
Augmented Reality and Remote Support are the game changer of future customer service in producing and processing companies. SMA Solar Technology reports on the implementation of the digital solutions and states sustainable customer benefits. Also experience why oculavis is the first choice as the cooperation partner and technology supplier.
Integration points of AR functionalities with Salesforce
In his presentation, Hendrik Adam, CEO of leading Salesforce integration partner DIA, presents possible integration points of augmented reality functionalities with the Salesforce Service Cloud and provides insights into use and business cases.
Global Roll-out Strategies for Visual Remote Support in the Construction Machinery and Maritime Crane Industries
In his presentation, Günter Berthold, Head of Customer Service and Sales Digital Solutions and Consulting from Liebherr-Werk Nenzing GmbH, talks about the global roll-out of visual remote support for construction machines and maritime cranes. He explains the goals for the implementation of oculavis SHARE, reports on the most important milestones during the roll-out, points out COVID-19 as an accelerator and closes his presentation with lessons learned.
Virtual Reality applications in mechanical engineering
Julian Hermle, CTO of CMC Engineers GmbH, talks about the benefits of virtual and augmented reality in mechanical and plant engineering. He shows possibilities how VR and AR technology can be implemented in oculavis SHARE to make the advantages from both worlds accessible for visual remote support.
Legal aspects of remote expert support and augmented reality applications
Philipp Reusch, founding partner of reuschlaw Legal Consultants, talks about legal aspects related to remote expert support and augmented reality applications. Philipp Reusch is an expert in the field of product liability and product safety and explains what needs to be considered when implementing digital services.
Optimized Remote Support and raised efficiency in Resources with Augmented Reality
Philipp Sigmann, Head of After-Sales Service at GEBHARDT Intralogistics, talks in his presentation about the implementation of visual remote support in intralogistics. Philipp Sigmann explains the reasons for the implementation of a remote service solution and gives insight into the cooperation with oculavis and his experiences with the software platform oculavis SHARE.
Increased efficiency in service and new business models in SMEs
In the web seminar, oculavis GmbH and Schäfer Werkzeug- und Sondermaschinenbau GmbH highlight concrete application examples, point out sustainable customer benefits and report on lessons learned that lead to a successful implementation of Augmented Reality remote support in medium-sized mechanical engineering companies.
Augmented Reality Support and Workflows at your fingertips! Remote commissioning of complex machinery and equipment.
During the METAV Websessions, Daniel Mirbach (Head of Marketing) and Nilda Eping (Senior Sales Manager) presented the connected worker platform oculavis SHARE. With the help of augmented reality and digital workflows, they demonstrate the commissioning of a machine and show which other functions are implemented in the solution and how it can be used in the machine tool sector.
Remote support as a solution for the mechanical engineering and manufacturing industry
Interview from the n-tv Startup Magazine about oculavis SHARE. Remote Support offers customer service from a distance in real time and transfers valuable knowledge to the technicians on site. Especially during the Corona pandemic it is a way to offer services to the customer without the need to travel and the expectation of long downtimes of machinery and equipment. In this interview, Martin Plutz from oculavis and Sebastian Haag from AIXEMTEC explain what makes the collaboration successful and why remote support and augmented reality offer real added value.
COVID-19: Pushing the Red Button from the other Side of the world!
MAN Energy Solutions reports on the implementation of remote support in their organization and talks about the need to change service processes. With MAN PrimeServ EyeTech, a white-label version of oculavis SHARE, and the use of RealWear HMT-1 data glasses, machine-related tasks such as factory acceptance tests (FAT), commissioning or troubleshooting can be carried out more efficiently and cost-effectively without having to travel. In addition, it will be explained how the service platform will be further optimized and even more integrated into future processes.
The future of work in German mechanical engineering companies
Germany's national public TV broadcaster ZDF reports on the utilization of Augmented Reality technology, smart glasses and oculavis SHARE at our customer GEBHARDT Intralogistics. What we have to say about the future of Germany as a production location and how digitization is changing service and maintenance processes is stated in this TV report.
Self & smart services for medium-sized mechanical engineering companies
The medium-sized machine manufacturer VOLLMER WERKE provides exclusive insights into the digital transformation of its customer service from the reasons for implementing the augmented reality platform oculavis SHARE, naming sustainable benefits for the company and its end customers, outlining the upcoming rollout in the branch offices to building new digital business models like subscription-based and pay-per-use models.
Demystification of Augmented Reality Solutions in Pharmaceutical Industry
The online talk demystifies the use of Augmented Reality solutions in the pharmaceutical industry. Dr. Christian Schmidt, founder and CEO of our partner Augmenticon, shares his experience of 25+ years on regulatory and technical challenges in the implementation of digital collaboration solutions like oculavis SHARE and provides valuable approaches to overcome them.
Swarm intelligence in the implementation of AR remote support
The challenges of implementing innovative technologies in industrial companies are often of an organizational nature. At the KVD Service Congress, Pierre Stadler, Head of Service at Hüller Hille, and Stefan Meinert, Customer Success Manager at oculavis, will highlight the practical barriers to breaking out of old mindsets and patterns of action in order to reorganize processes and leverage innovation potential. Gain insights into how Hüller Hille is working with other companies on similar issues as part of the ARxelerator program, identifying new use cases and driving the implementation of AR Remote Services.
oculavis SHARE and 5G at Wayra Tech Lab of Telefonica
Together with our partner Telefonica, we present use cases of augmented reality and 5G at the Wayra Tech Lab in Munich. Our colleague Nilda Eping explains what it is about and what advantages 5G brings for the future of augmented reality powered work.
Explore interactive step-by-step instruction with the workflow module in oculavis SHARE
Create digital step-by-step instructions for standardised work, such as for the maintenance and repair of machinery and equipment or for the training of service partners. This video explains the functionality and fields of application of the Workflows module. Request information package
Augmented reality powered asset information in oculavis SHARE
Enrich your machinery and equipment with technical knowledge and provide information directly on top of physical assets in augmented reality. In this video, you will learn how to create AR content with the AR Editor and to visualize them in the AR Viewer. Unlock the full potential of AR empowered processes for the industry with oculavis SHARE. Request information package
Augmented reality video calls for remote x
AR annotations, a shared pointer, the navigation mode and many more features are part of the visual assistance module of oculavis SHARE. Transfer machine related knowledge to any place on earth without traveling. Get to know the visual assistance module in this overview video and learn more about smart service and smart factory use cases. Request information package
A cooperative approach to introduce digital collaboration forms with the Works Council
Cooperation with the workers council is the key in Germany when successfully introducing new digital technologies, to reach acceptance by employees. Bayer initiated the process to get to a general agreement on the use of Augmented Reality Remote Support with the workers council already in an early stage to get to generally accepted rules around their use in daily work life. The framework conditions of the agreement were presented in the presentation of Oliver Overbeck from Bayer AG at AllAboutRemote
Usage of remote assist for hygiene risk assessment within Beiersdorf
Remote expert support in the health care and cosmetic industry? Of course! Beiersdorf gave deep insights about the usage of remote assistance in the health care and cosmetic industry at AllAboutRemote
2021. In Dr. Johannes Finke's presentation, he talked about hygiene aspects and relevance for cosmetic/health care products leading to inspections with remote assistance, learnings, advantages and benefits in regards to Corona, as well as how time and costs can be optimized with oculavis SHARE.
Stop travelling the world for service! Around the globe by triathlon.
After his one-year journey in triathlon around the world, Jonas Deichmann talks for the first time about his experiences and hurdles during this journey at AllAboutRemote
2021. Why a triathlon around the world? What was the motivation behind it? And what source of motivation did Jonas Deichmann take? These and other questions will be answered in this video.
Remote Work - Future of Modern Workplace?
Workplaces and the idea of an ideale work environment have changed a lot over the last years. The Corona pandemic gave an additional boost in the change of workspace design and organization. Remote Work, Mobile Work and Homeoffice became reality for many employees and companies. But this change needs to go hand in hand with a change of mindset, leadership and self organization. In this video, Prof. Dr. Axel Minten from the FOM University of Applied Science and partner of cowork_AG, talked about the future of modern workplaces and how companies can face these challenges in times of the Corona pandemic.
RealWear Navigator™ 500 - Introducing the next generation of smart glasses for the industry
RealWear Navigator™ 500 is a winning combination of state-of-the-art hardware, user experience, applications and cloud services that allows users of oculavis SHARE to use voice commands to remotely collaborate with others, navigate through complex workflows, all while keeping their hands and field of vision free.
Creating value during non-value added processes through digital workflows for standard work
Identifying solutions with the potential for global scalability can create immediate value for customers and businesses. With the help of oculavis, SHV Energy is designing ways to automate and improve routine maintenance, safety and compliance inspections of customers' LPG tank facilities.
Like a Bosch: Remote Support and Augmented Reality for Smart Maintenance
Is Remote Support an enabler for Smart Maintenance? Absolutely! Using oculavis SHARE, Robert Bosch LLC is transforming its maintenance processes with the latest technology and new forms of collaboration. Through practical use cases, this video provides deep insights into Bosch USA's success story with oculavis SHARE in the manufacturing and automotive industries. (Only available in English)
How to trick a pandemic: Close to industrial customers in times of Corona with fast implementation of new digital services
What happens when standardized processes such as maintenance, inspection, troubleshooting in manufacturing industrial companies are massively restricted by global challenges? They have to be rebuilt and digitized in order to successfully and continuously meet customers needs. With the help of oculavis SHARE, thyssenkrupp Industrial Solutions AG tricked the global pandemic. Watch this video to learn more about how you can drive digital transformation. (Only available in English)
oculavis LIVE about the 9.0 Release with multi user and multi camera support
In this oculavis LIVE we give a compact overview of the most important innovations of the oculavis SHARE 9.0 release. In a Remote Factory Acceptance Testing (Remote FAT) scenario, Philipp Brungs (Head of Sales) and Martin Plutz (Founder and Managing Director) will show how the Multi User Call in oculavis SHARE 9 takes visual assistance and augmented reality workflows to the next level. In the subsequent Q&A, the two will answer questions from the audience. Request information package
Near-zero machine downtime with smart services
Dr. Benz talks about TRUMPFs ambitious goal to achieve near-zero machine downtime. In this context, she discusses the benefits, challenges and lessons learned from implementing remote assistance solutions in global service organizations. Dr. Benz is the director of After Sales and Smart Services at TRUMPF North America and an Adjunct Professor at the School of Engineering, Science and Technology at CSSU.
Highly enhanced Remote Assistance Call in oculavis SHARE 10.0
The next version of oculavis SHARE is ready. Version 10.0 brings a highly enhanced Augmented Reality Remote Assistance Call with a video quality of 30 FPS in full HD on mobile devices. In addition, the update contains numerous mixed improvements with the aim to make the daily work with oculavis SHARE more efficient and to further improve the usability. Dr. Markus Große Böckmann presents the new features and gives an outlook on the upcoming release 11.0
Gunter Dueck about Augmented Reality, Smart Glasses and oculavis live at AllAboutRemote 2020
Gunter Dueck holds the closing keynote of AllAboutRemote 2020, the business conference on remote services, augmented reality & digital business models that is powered by oculavis GmbH, the leading provider of remote service and augmented reality workflow solutions. Prof. Dr. Gunter Dueck (born 1951) lives as a writer, philosopher, business angel and speaker near Heidelberg. After a career as a professor of mathematics, he worked at IBM for almost 25 years, most recently as Chief Technology Officer when he went into retirement. He is known for humorous-satirical-critical-unvarnished speeches and books.
Prof. Dr. Piller about digital business models in service & maintenance live at AllAboutRemote 2020
"Five reasons why so many digital business models in service & maintenance are failing, and what to do against it" was Prof. Dr. Piller's exciting innovation keynote at All About Remote 2020, the business conference on remote services, augmented reality & digital business models that is powered by oculavis GmbH, the leading provider of remote service and augmented reality workflow solutions. Prof. Dr. Frank T. Piller is a professor of technology and innovation management at RWTH Aachen University, Germany. He is regarded as one of the world's leading experts on developing innovative business models for industrial data ecosystems and customer-centric value creation.
Live Expert Support at the Future of Field Service 2022
In June 2022 oculavis co-hosted the Future of Field Service in Chicago, the leading event for field service and after sales professionals. In his session, Alex Schwabbauer walks you through a real life expert support session on the MxD shop floor, guaranteeing near-zero machine downtime and providing hands-on insights on the application of oculavis SHARE in the industry.
(Subtitles were created automatically)
Augmented Workflows for Self-Guidance. Share technical knowledge with customers & employees
oculavis offers world-class visual assistance for remote service and maintenance operations. Our brand-new video highlights the possibilities that step-by-step instructions offer a great way to carry out standard work tasks in customer self-service and beyond.
VisiHero: Innovation Program for Digital Service Processes in the Textile Industry
In cooperation with our partners from the Digital Capability Center Aachen, the ITA Academy GmbH and the ITA Institute of the RWTH Aachen University, we are launching "VisiHero", a tailor-made innovation programme for component and plant manufacturers in the textile industry.
The core of the innovation programme is to bring textile machine manufacturers together to master the challenges of implementing innovative service processes based on AR Video Support with oculavis SHARE in a 6-month workshop.
Video only in german available.
We enable technical knowledge to travel not Tobias. Smart Services at HEITEC with oculavis SHARE
Reach customers worldwide faster and provide first-class support for commissioning, maintenance, troubleshooting or training – without having to travel. That's what Visual Assistance with oculavis SHARE is all about. After all, often small issues cause downtime on machines and systems, but the associated travel effort for experts is much higher.
"We enable technical knowledge to travel" instead of our service technicians, is how HEITEC PTS understands its approach to achieving high first-time-fix rates, ensuring customer satisfaction and enabling fast response times.
All About Remote 2022 Hybrid Edition - Save the date December 8, 2022
The leading business conference on visual assistance & digital business models. Hybrid event, live streamed from Aachen (Germany) to the world. Expert talks, panel discussions, networking & the latest tech in visual assistance.
Be part of All About Remote 2022 and simply sign up for a free online ticket to get full access to the online conference on December 8, 2022 at AllAboutRemote.com
Integrated Service Experiences with oculavis SHARE 11.0
The next version of oculavis SHARE is ready. Version 11.0 enables the integration into your ERP/CRM or individual ticketing system with our standardised REST API. Furthermore, user authentication via SSO (Single Sign On) is now possible.
We are pleased to support the BT 45C from Epson from version 11.0.
Dr. Markus Große Böckmann presents the new features in this video.
All About Remote 2022 Hybrid Edition - Why should you participate?
The leading business conference on visual assistance and digital business models celebrates its 5th edition. Listen to SCHOTT, Bayer AG, FOM University of Applied Science and Jonas Deichmann why you should participate at All About Remote 2022. Save the Date December 8, 2022 – sign up now free at AllAboutRemote.com