INTEGRATION INTO PROCESSES AND SYSTEMS

With the oculavis API and standard connectors for Salesforce, SAP and Microsoft, system boundaries are bridged, data silos are broken down and end-to-end processes are implemented.

API & WEBHOOKS FOR INDIVIDUAL INTEGRATIONS WITH ANY SYSTEM

Unlock powerful integrations. The oculavis API empowers developers and technical teams to build seamless visual assistance integrations, automate case management, and connect your assets like never before. The technical realization of the interface is based on REST and the authentication is done with OAuth standards.

Design custom experiences for your users, trigger automated actions in other systems with webhooks and extend the value of oculavis to fit your unique needs.

STANDARD INTEGRATIONS

We are constantly developing new standard connectors for our smart service and connected worker platform oculavis SHARE with commonly used IT systems.

Standard integrations are available for the following systems.

HELPDESK TICKET SYSTEMS

Streamline your service experience with pre-built oculavis integrations for Salesforce Service Cloud and SAP Cloud for Customer.

Schedule AR calls from Salesforce or SAP tickets – Simplify call initiation and reduce manual steps.

Conduct calls via oculavis apps and document directly in cases – Capture valuable call data and context seamlessly.

Store screenshots and video recordings for future reference – Enhance knowledge sharing and collaboration.

oculavis can act as your service front-end. Empower customers, dealers, and partners with a self-service portal featuring AR-powered visual assistance. Meanwhile, integrate back-end processes seamlessly with your existing systems for efficient workflow management.

Experience the future of customer support with oculavis integrations. Contact us today to learn more!

PLUGIN FOR WEBSITES AND WEB APPS

Streamline customer support for complex products by offering a dedicated ticketing channel directly on your website. Utilize a standardized and highly configurable web component to simplify user experience and optimize your service operations.

Leverage product serial numbers controlled via URL or QR codes to route tickets directly to relevant experts, ensuring faster resolution.

Allow customers to attach photos and videos to enrich their tickets, enabling accurate pre-qualification of service requests and reducing unnecessary escalation to helpdesk staff.

INDIVIDUAL INTEGRATION OR STANDARDIZED CONNECTOR?

The possibilities are endless. Our experts will be happy to advise you and answer any technical questions you may have about your integration!

SINGLE SIGN-ON (SSO)

For easy user management and authentication, we offer standard integrations with Microsoft Azure’s Active Directory (AD) directory service.

A connection to Keycloak is currently in development to single sign-on with other services.

OUTLOOK

Schedule visual assistance calls instantly, right from your Outlook calendar. Our Outlook add-in seamlessly integrates oculavis with your daily workflow, saving time and boosting collaboration.

Already have an oculavis workspace? Install the add-in in seconds with our easy-to-follow guide in the oculavis user manual.