INTEGRATION INTO PROCESSES AND SYSTEMS

With the oculavis API and standard connectors for Salesforce, SAP and Microsoft, system boundaries are bridged, data silos are broken down and end-to-end processes are implemented.

API & WEBHOOKS FOR INDIVIDUAL INTEGRATIONS WITH ANY SYSTEM

Unlock powerful integrations. The oculavis API empowers developers and technical teams to build seamless visual assistance integrations, automate case management, and connect your assets like never before. The technical realization of the interface is based on REST and the authentication is done with OAuth standards.

Design custom experiences for your users, trigger automated actions in other systems with webhooks and extend the value of oculavis to fit your unique needs.

Standard integrations with pre-built solutions

Our pre-built solutions enable fast implementation, reducing development time and cost. They provide reliable, scalable connections with your existing system landscape, while regular updates ensure ongoing compatibility and stability.

Discover our suite of pre-build solutions

Salesforce Service Cloud

AR Visual Assistance for Salesforce Service Cloud

SAP

AR Visual Assistance for SAP Cloud for Customer

Web2Case

Plugin for Websites and Web Apps

Signle-Sign-On (SSO)

User Management and Authentication with Azure AD

Microsoft Outlook

AR Visual Assistance for Microsoft Outlook

Missing a standard integration for your system?

PLUGIN FOR WEBSITES AND WEB APPS

Streamline customer support for complex products by offering a dedicated ticketing channel directly on your website. Utilize a standardized and highly configurable web component to simplify user experience and optimize your service operations.

Leverage product serial numbers controlled via URL or QR codes to route tickets directly to relevant experts, ensuring faster resolution.

Allow customers to attach photos and videos to enrich their tickets, enabling accurate pre-qualification of service requests and reducing unnecessary escalation to helpdesk staff.

SINGLE SIGN-ON (SSO)

For easy user management and authentication, we offer standard integrations with Microsoft Azure’s Active Directory (AD) directory service.

A connection to Keycloak is currently in development to single sign-on with other services.

OUTLOOK

Schedule visual assistance calls instantly, right from your Outlook calendar. Our Outlook add-in seamlessly integrates oculavis with your daily workflow, saving time and boosting collaboration.

Already have an oculavis workspace? Install the add-in in seconds with our easy-to-follow guide in the oculavis user manual.