Best practice for remote service applications at KraussMaffei Technologies
Stefan Feldmeier of KraussMaffei explains how remote services can enhance the service business of a global leader in plastics and rubber machinery production.
Industry Leaders at the Service Life Cycle Insights Online Event
Written by
Anna Layko, PhD
Anna Layko, PhD
- Uncategorized
- 7 min. reading time
On June 6, oculavis co-organized the online event Service Life Cycle Insights for service managers from the machinery & equipment manufacturing industry. The event focused on digital technologies, artificial intelligence, and data-driven solutions that are becoming increasingly important for making After-Sales-Service more efficient and customer-centric. The participants had the opportunity to get to know about the latest digital solutions and how they can be used to optimize the service lifecycle. They gained insights into best practices, innovative strategies from other companies, and the latest technologies in the industry.
In his online presentation, Stefan Feldmeier, Application Owner – Service Process Excellence at KraussMaffei Technologies GmbH, discussed the impact of remote services on the service business of the world’s leading manufacturer of machinery and equipment for the production and processing of plastics and rubber. Since implementing SmartAssist, a white-label solution from oculavis SHARE, the company has been able to save significant costs and generate revenue through remote support.
Best practice for remote service applications at KraussMaffei Technologies
Stefan Feldmeier of KraussMaffei explains how remote services can enhance the service business of a global leader in plastics and rubber machinery production.
Lukas Häring, Sales Manager at oculavis, highlighted the potential of digital touchpoints throughout the entire lifecycle of complex machines. He provided insights into how smart remote and self-service can optimize information availability for customers and technicians, and improve the customer service experience across multiple technical processes, from remote acceptance to troubleshooting.
Providing customers and technicians with the best possible information using smart remote and self-services
We will show you how you can positively influence the customer service experience through innovative processes, from remote acceptance to troubleshooting, how you can deploy specialists more efficiently, reduce travel costs, increase machine availability, and establish digital business models
Providing customers and technicians with the best possible information using smart remote and self-services
We will show you how you can positively influence the customer service experience through innovative processes, from remote acceptance to troubleshooting, how you can deploy specialists more efficiently, reduce travel costs, increase machine availability, and establish digital business models
Would you like to streamline and elevate your service processes through innovation? We look forward to exploring your ideas together.
To the co-organizers of the online event
- synthavo – Visual spare parts identification for mechanical engineering
- MARKT-PILOT – SaaS-solution for market-oriented spare parts pricing
- PartsCloud – Digital spare parts fulfillment & warehouse logistics
- Solvares – Field service management and maintenance software from a single source
- EMPOLIS – Cloud-based software in the field of intelligent decision support solutions based on artificial intelligence
- Service-Verband KVD – Europe’s largest professional association for decision-makers and talents in the service industry
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