Digital service platforms and digital service management

Service usually has the most intensive contact with the customer and is largely responsible for customer satisfaction. A rapid response in the event of a service call is essential and is expected by the customer. Diagnosis via remote service, sophisticated predictive maintenance algorithms, AI evaluations from past assignments and prompt provision of all necessary information to the service technician guarantee faster troubleshooting. Digital platforms support the service, offer use cases across the entire life cycle of complex products and enable new business models.