Industry Leaders at the Service Life Cycle Insights Online Event
07/09/2024
Best practices for implementing digital solutions to support after-sales service in machinery and equipment manufacturing
Transforming Industrial Maintenance with XR Applications
Written by
Mathias Horner
Mathias Horner
- CORPORATE NEWS
- 4 min. reading time
In today’s industrial landscape, digital transformation is essential. oculavis is driving this change with its software solution oculavis SHARE. The device-agnostic platform redefines customer service and maintenance for machinery, equipment, and other enterprise assets that connects complex products, experts, technicians, and end customers worldwide.
Coupled with advanced XR (Extended Reality) applications for smart glasses like Microsoft HoloLens 2 and Magic Leap 2, oculavis SHARE is setting new standards in remote maintenance and support. As a technology and research partner for the XR5.0 project, oculavis is committed to advancing the integration of XR technologies in human-centered industrial settings.
Advanced XR Applications for HoloLens 2 and Magic Leap 2
The MR (Mixed Reality) application, developed by oculavis, is a cutting-edge solution optimized for the Microsoft HoloLens 2 and Magic Leap 2. The technology offers numerous application possibilities in human-machine interaction to improve processes and procedures:
- Device Compatibility: The MR app is fully compatible with Microsoft HoloLens 2 and Magic Leap 2, utilizing their advanced spatial awareness and gesture recognition features.
- Interactive User Interface: The application features a “Hand Menu”, activated by hand gesture detection, allowing users to interact with AR elements effortlessly.
- Augmented Reality Annotations and Navigation: The transformation of 2D dynamic annotations into interactive 3D MR Annotations is possible, enhancing task efficiency and accuracy.
- Communication and Collaboration Tools: The app supports robust video and audio communication via the oculavis SHARE platform, with features like in-call chat, HD-freeze, and shared pointer mode.
- Privacy on the Shop Floor: In the visual assistance module of the oculavis smart service platform, special privacy features are activated in Mixed Reality, such as the display of virtual walls. These virtual walls make certain areas unrecognizable during a visual support session, ensuring privacy while maintaining effective visual assistance.
- Enhanced Maintenance and Troubleshooting: By integrating dynamic annotations and HD freeze capabilities, the MR app reduces machine downtime and improves first-time fix rates, enhancing productivity and safety.
Using interactive Technologies to facilitate Maintenance Operations
oculavis SHARE combines Augmented Reality (AR) and Virtual Reality (VR) technology to facilitate complex maintenance and service tasks remotely. The user-friendly interface is designed to enhance the experience of industrial workers by providing intuitive AR annotations. These annotations overlay virtual elements onto the real world, enabling machinery and equipment experts to offer remote guidance to technicians, ensuring precise and efficient support. But oculavis SHARE covers much more than just visual assistance. The software helps you to improve service to your global installed base, giving your customers and technicians access to information anytime and anywhere.
- Cases Module: Efficiently manage and track maintenance processes with the integrated ticketing and work order management system.Cases: Wartungsprobleme effizient mit unserem Ticket- und Work Managementsystem managen.
- Digital Work Instructions: Digital work instructions are used for operator training or to guide technicians through complex maintenance procedures.
- Asset Management: Your worldwide installed base can be managed. Machines can be enriched with service access and self-service offerings and assigned to experts, service teams, or dealers.
- Visual Assistance: Utilizing AR annotations within visual assistance calls allows experts to guide on-site technicians with precise, real-time instructions.
- Global Connectivity: This feature connects machines, experts, technicians, and customers worldwide, eliminating the need for physical travel and reducing operational costs.
- Flexible Integration: The oculavis API and standard connectors enable seamless integrations into any existing third-party systems.
- Maintenance Goals: Reducing machine downtime, improving first-time fix rates, and enhancing overall equipment effectiveness are critical goals achieved using oculavis SHARE.
- New digital Business Models: Offering smart remote and self-service services opens up new opportunities for diversifying the service portfolio and implementing digital business models.
About the XR5.0 Project and Partnership
As a technology and research partner for the XR5.0 project, oculavis contributes to developing a novel Person-Centric and AI-based XR paradigm tailored for Industry 5.0 applications. Over the past decade, XR technologies like VR, AR, and MR have revolutionized digital manufacturing through applications in remote service & maintenance, process simulation, training, and safety. These immersive tools blend the physical and virtual, offering ergonomic digital representations of production processes for enhanced quality, flexibility, and safety. However, current XR solutions often adopt a generic approach that overlooks individual worker characteristics, falling short of Industry 5.0’s human-centric, trustworthy collaboration ideals. The collaboration with all partners in the XR5.0 project aligns perfectly with oculavis’ mission to enhance industrial maintenance and service operations through innovative XR technologies.
More information about the project, its consortium, and its pilots can be found at https://xr50.eu/. If you would like to learn more about our solutions feel free to book a demo with our experts.
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