Episode 8: How WITTENSTEIN systematically increases OEE with digital shop floor processes
05/15/2024
In this episode of oculavis TechTalk, we talk to WITTENSTEIN engineer Björn Wallraf about the
Innovative service experience with visual assistance in the machine tool industry
Written by Nico Swienty
Service is crucial in mechanical and plant engineering to increase customer satisfaction and ensure the smooth operation of machinery and equipment.
Visual assistance offers enormous added value, not only for manufacturers, but also their customers benefit from the digital service offering. The ability to solve technical issues and maintenance requirements with visual assistance opens up new perspectives for efficient and cost-effective customer service. This eliminates the need for time-consuming trips by service technicians to the customer’s site. Fast and accurate remote fault diagnosis means problems can be resolved effectively, resulting in less downtime and increased customer productivity.
In this episode of the oculavis TechTalk, Pierre Stadler, Group Director Service at Hüller Hille and winner of the oculavis ARxelerators Program 2021, gives deep insights into the use and integration of their white-label solution “Hüller Hille Service App” from oculavis SHARE in service and how their customers benefit from the new innovative offering.
The podcast is available in German.
Click on the button to load the content from share.transistor.fm.
Do you also have exciting use cases for visual assistance in service and would like to establish innovative service and maintenance processes in your company? Then contact us for a personal live demo with our oculavis experts.
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