KVD Service Congress 2024

KVD Service Congress 2024

The KVD Service Congress is a highlight for service professionals. Under the motto “#servicefans: in the company, with employees and with customers”, participants can expect a diverse program with exciting keynotes, practical presentations and interactive workshops. Take the opportunity to network, make valuable connections and benefit from the experiences of others. You can also discover the latest innovations and developments in the service industry at the accompanying trade fair. Join us and experience how exchange and collaboration can take service in your company to the next level.
The KVD Service Congress is a German-speaking event.

Agenda

10.30 - 11.00
Welcome
11.00 - 11.30
Keynote
11:30 - 12:00
Keynote
12.00 - 1.00
Lunch break
1:00 - 2:00
KVD Award - Best Service 2024
2:00 - 2:15
Networking & visit to the trade fair
Meet us at booth 14 and get to know our Smart Service & Connected Worker platform oculavis SHARE.
2:15 - 3:05
Guided tour of the trade fair
3:05 - 3:15
Uhr Networking & Besuch der Fachmesse
Meet us at booth 14. We look forward to exchanging ideas with you!
3:15 - 5:05
Workshops
3:15 - 4:05
Expert forums - Best Practice
How the generation of solution knowledge becomes the key to GenAI Eichsfelder Schraubenwerk GmbH & oculavis GmbH
  • With large language models and AI methods, hidden knowledge in maintenance & service can be raised and made accessible
  • The ESW-Group – a medium-sized manufacturing company – presents practical requirements for how AI approaches can be used to implement more efficient maintenance processes
  • Together with the solution provider oculavis, a chatbot has been developed that draws on the solution knowledge of ticket systems and maintenance processes that have been carried out
  • This makes it possible to create attractive and efficient self-service offers for machine operators and plant technicians
  • A user study in cooperation with the FH Aachen shows that AI chatbots can increase efficiency by 30% compared to conventional approaches.
4:05 - 4:15
Networking & visit to the trade fair
Meet us at booth 14 and get to know our Smart Service & Connected Worker platform oculavis SHARE.
4:15 - 5:05
Expert forums - Best Practice
5:05 - 5:30
Networking & Besuch der Fachmesse
Meet us at booth 14.We look forward to your visit!
5:30 - 7:30
Interaction point
7:30 - 1:00
Networking evening

Agenda

09.00 - 09.10
Welcome
09.10 - 10.00
KVD TrendRadar 2024
10.00 - 11.00
Networking & visit to the trade fair
Meet us at booth 14 and get to know our Smart Service & Connected Worker platform oculavis SHARE.
10.10 - 11.00
Guided tour of the trade fair
11.10 - 13.00
Workshops
11.10 - 12.00
Expert forums - Best Practice
12.00 - 12.10
Networking & visit to the trade fair
Meet us at booth 14. We look forward to exchanging ideas with you!
12.10 - 1.00
Expert forums - Best Practice
1.00 - 2.00
Lunch break
2.00 - 2.50
Expert forums - Best Practice
2.50 - 3.00
Networking & visit to the trade fair
Meet us at booth 14. We look forward to exchanging ideas with you!
3.00 - 4.00
Special Guest
4.00 - 4.15
Farewell

Further information and registration

For more information about the agenda, highlights, and registration visit KVD Service Congress.

KVD Service Congress 2024

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December 5, 2024
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Have you heard about our business conference?
All About X brings together decision-makers, innovators and service enthusiasts to discuss innovative maintenance and service processes for the collaborative maintenance of assets.
Visit the official website and sign up now for free for the All About X 2024.
The conference language is German.