AR Visual Assistance for the Salesforce Service Cloud
Experience seamless AR Visual Assistance directly from the Salesforce Service Cloud Interface
Streamline your support processes with the pre-built oculavis integration for Salesforce
Schedule AR calls from Salesforce tickets.
Simplify call initiation and minimize manual steps.
Make calls via the oculavis app and document directly in cases.
Seamlessly capture valuable knowledge and meta data.
Store screenshots and video recordings for future reference.
Encourage knowledge sharing and foster collaboration.
Enhance your operations with proven cost efficiency and performance results
Equip your support experts with powerful AR Visual Assistance
Full HD multi-user
video call
First-class video and audio quality for optimal collaboration in one-to-one and one-to-many support scenarios.
Mobile browser call for guests
Let guest users join a video call directly via the mobile browser on their smartphone or tablet.
SMS and
E-Mail invitation
Invite participants to a visual assistance call quickly and easily via SMS or e-mail.
Background blurring & face pixelation
Background blurring & live anonymization safeguard sensitive data in production.
Technical
documentation
Document service cases with screenshots, videos and comments.
Augmented Reality (AR) interactions
Use visual tools to safely instruct technical staff from a distance.
Go beyond AR Visual Assistance with a suite of advanced functionalities
on demand for your customers
and technicians.
guidance with innovative tools for
collaborative asset care.
Provide comprehensive technical knowledge through well-structured technical documentation.
Make digital work instructions available for efficient self-service.
Simplify support interactions and improve user experience by placing a single service touchpoint directly on the machine.
Relay on a robust customer ticketing system to efficiently manage and track customer inquiries.
Utilize our white label options to deliver all functionalities of oculavis through your custom-branded service app.
Don't have Salesforce? No problem!
Discover our various integration options for AR visual assistance into your systems and processes.
