AR Visual Assistance for the Salesforce Service Cloud

Improve your helpdesk and first-level support processes with the pre-build integration of AR-powered visual assistance into the Salesforce Service Cloud. Ensure faster problem resolution, optimized service operations, and enhanced customer satisfaction.

Experience seamless AR Visual Assistance directly from the Salesforce Service Cloud Interface

Streamline your support processes with the pre-built oculavis integration for Salesforce

Schedule AR calls from Salesforce tickets.

Simplify call initiation and minimize manual steps.

Make calls via the oculavis app and document directly in cases.

Seamlessly capture valuable knowledge and meta data.

Store screenshots and video recordings for future reference.

Encourage knowledge sharing and foster collaboration.

Enhance your operations with proven cost efficiency and performance results

0 %

Lower service costs

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Fewer on-site visits

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Less machine downtime

*reported by customers

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Equip your support experts with powerful AR Visual Assistance

Full HD multi-user
video call

First-class video and audio quality for optimal collaboration in one-to-one and one-to-many support scenarios.

Mobile browser call for guests

Let guest users join a video call directly via the mobile browser on their smartphone or tablet.

SMS and
E-Mail invitation

Invite participants to a visual assistance call quickly and easily via SMS or e-mail.

Background blurring & face pixelation

Background blurring & live anonymization safeguard sensitive data in production.

Technical
documentation

Document service cases with screenshots, videos and comments.

Augmented Reality (AR) interactions

Use visual tools to safely instruct technical staff from a distance.

Interested in learning more?

Go beyond AR Visual Assistance with a suite of advanced functionalities

Provide comprehensive technical knowledge through well-structured technical documentation.

Make digital work instructions available for efficient self-service.

Simplify support interactions and improve user experience by placing a single service touchpoint directly on the machine.

Relay on a robust customer ticketing system to efficiently manage and track customer inquiries.

Utilize our white label options to deliver all functionalities of oculavis through your custom-branded service app.

Unlock the future of customer support

Contact us today to discover how our experts can streamline your processes by integrating AR Visual Assistance into Salesforce.