Demystification of Augmented Reality Solutions in Pharmaceutical Industry

In his presentation KraussMaffei's Stefan Feldmeier starts with explaining the transformation from product to customer centricity and introduces SmartAssist as a whitelabel version of oculavis SHARE. During his talk he highlights the challenges of implementing SmartAssist in a complex global organization and provides answers on how to deal with those challenges.

During Realwear Connect 2020, Claire Gregoire and Jay Latimer from TRUMPF US talked about areas of application for the TRUMPF Visual Assistance (VA) whitelabel solution and why oculavis came out on top in an international comparison of more than 20 vendors.

Regular maintenance of central inverters ensures maximum efficiency of PV power plants. The SMA Virtual Support App helps with localizing components and provides a step-by-step visualization of how components and assemblies on your central inverter can be replaced on-site easily using a smartphone or tablet. For the first time, components can be localized in an augmented reality environment on your smart device via a mobile app. Videos, circuit diagrams and documentation facilitate flawless maintenance and component replacement. Electrically qualified persons who have passed the “SMA Preventive and Corrective Maintenance” training course can use the app for maintenance work.

Augmented Reality and Remote Support are the game changer of future customer service in producing and processing companies. SMA Solar Technology reports on the implementation of the digital solutions and states sustainable customer benefits. Also experience why oculavis is the first choice as the cooperation partner and technology supplier.

In his presentation, Hendrik Adam, CEO of leading Salesforce integration partner DIA, presents possible integration points of augmented reality functionalities with the Salesforce Service Cloud and provides insights into use and business cases.

In his presentation, Günter Berthold, Head of Customer Service and Sales Digital Solutions and Consulting from Liebherr-Werk Nenzing GmbH, talks about the global roll-out of visual remote support for construction machines and maritime cranes. He explains the goals for the implementation of oculavis SHARE, reports on the most important milestones during the roll-out, points out COVID-19 as an accelerator and closes his presentation with lessons learned.

Julian Hermle, CTO of CMC Engineers GmbH, talks about the benefits of virtual and augmented reality in mechanical and plant engineering. He shows possibilities how VR and AR technology can be implemented in oculavis SHARE to make the advantages from both worlds accessible for visual remote support.

Philipp Reusch, founding partner of reuschlaw Legal Consultants, talks about legal aspects related to remote expert support and augmented reality applications. Philipp Reusch is an expert in the field of product liability and product safety and explains what needs to be considered when implementing digital services.

Philipp Sigmann, Head of After-Sales Service at GEBHARDT Intralogistics, talks in his presentation about the implementation of visual remote support in intralogistics. Philipp Sigmann explains the reasons for the implementation of a remote service solution and gives insight into the cooperation with oculavis and his experiences with the software platform oculavis SHARE.

In the web seminar, oculavis GmbH and Schäfer Werkzeug- und Sondermaschinenbau GmbH highlight concrete application examples, point out sustainable customer benefits and report on lessons learned that lead to a successful implementation of Augmented Reality remote support in medium-sized mechanical engineering companies.

During the METAV Websessions, Daniel Mirbach (Head of Marketing) and Nilda Eping (Senior Sales Manager) presented the connected worker platform oculavis SHARE. With the help of augmented reality and digital workflows, they demonstrate the commissioning of a machine and show which other functions are implemented in the solution and how it can be used in the machine tool sector.

Interview from the n-tv Startup Magazine about oculavis SHARE. Remote Support offers customer service from a distance in real time and transfers valuable knowledge to the technicians on site. Especially during the Corona pandemic it is a way to offer services to the customer without the need to travel and the expectation of long downtimes of machinery and equipment. In this interview, Martin Plutz from oculavis and Sebastian Haag from AIXEMTEC explain what makes the collaboration successful and why remote support and augmented reality offer real added value.

MAN Energy Solutions reports on the implementation of remote support in their organization and talks about the need to change service processes. With MAN PrimeServ EyeTech, a white-label version of oculavis SHARE, and the use of RealWear HMT-1 data glasses, machine-related tasks such as factory acceptance tests (FAT), commissioning or troubleshooting can be carried out more efficiently and cost-effectively without having to travel. In addition, it will be explained how the service platform will be further optimized and even more integrated into future processes.

Germany's national public TV broadcaster ZDF reports on the utilization of Augmented Reality technology, smart glasses and oculavis SHARE at our customer GEBHARDT Intralogistics. What we have to say about the future of Germany as a production location and how digitization is changing service and maintenance processes is stated in this TV report.

The medium-sized machine manufacturer VOLLMER WERKE provides exclusive insights into the digital transformation of its customer service from the reasons for implementing the augmented reality platform oculavis SHARE, naming sustainable benefits for the company and its end customers, outlining the upcoming rollout in the branch offices to building new digital business models like subscription-based and pay-per-use models.

The challenges of implementing innovative technologies in industrial companies are often of an organizational nature. At the KVD Service Congress, Pierre Stadler, Head of Service at Hüller Hille, and Stefan Meinert, Customer Success Manager at oculavis, will highlight the practical barriers to breaking out of old mindsets and patterns of action in order to reorganize processes and leverage innovation potential. Gain insights into how Hüller Hille is working with other companies on similar issues as part of the ARxelerator program, identifying new use cases and driving the implementation of AR Remote Services.

Together with our partner Telefonica, we present use cases of augmented reality and 5G at the Wayra Tech Lab in Munich. Our colleague Nilda Eping explains what it is about and what advantages 5G brings for the future of augmented reality powered work.

Create digital step-by-step instructions for standardised work, such as for the maintenance and repair of machinery and equipment or for the training of service partners. This video explains the functionality and fields of application of the Workflows module. Request information package

AR annotations, a shared pointer, the navigation mode and many more features are part of the visual assistance module of oculavis SHARE. Transfer machine related knowledge to any place on earth without traveling. Get to know the visual assistance module in this overview video and learn more about smart service and smart factory use cases. Request information package

Cooperation with the workers council is the key in Germany when successfully introducing new digital technologies, to reach acceptance by employees. Bayer initiated the process to get to a general agreement on the use of Augmented Reality Remote Support with the workers council already in an early stage to get to generally accepted rules around their use in daily work life. The framework conditions of the agreement were presented in the presentation of Oliver Overbeck from Bayer AG at AllAboutRemote 2021.

Remote expert support in the health care and cosmetic industry? Of course! Beiersdorf gave deep insights about the usage of remote assistance in the health care and cosmetic industry at AllAboutRemote 2021. In Dr. Johannes Finke's presentation, he talked about hygiene aspects and relevance for cosmetic/health care products leading to inspections with remote assistance, learnings, advantages and benefits in regards to Corona, as well as how time and costs can be optimized with oculavis SHARE.

After his one-year journey in triathlon around the world, Jonas Deichmann talks for the first time about his experiences and hurdles during this journey at AllAboutRemote 2021. Why a triathlon around the world? What was the motivation behind it? And what source of motivation did Jonas Deichmann take? These and other questions will be answered in this video.

Workplaces and the idea of an ideale work environment have changed a lot over the last years. The Corona pandemic gave an additional boost in the change of workspace design and organization. Remote Work, Mobile Work and Homeoffice became reality for many employees and companies. But this change needs to go hand in hand with a change of mindset, leadership and self organization. In this video, Prof. Dr. Axel Minten from the FOM University of Applied Science and partner of cowork_AG, talked about the future of modern workplaces and how companies can face these challenges in times of the Corona pandemic.

RealWear Navigator™ 500 is a winning combination of state-of-the-art hardware, user experience, applications and cloud services that allows users of oculavis SHARE to use voice commands to remotely collaborate with others, navigate through complex workflows, all while keeping their hands and field of vision free.

Our aim - Poviding experts with a solution to directly assist the technicians in the plants at remote locations and solve problems immediately. A technician right at the point of action can use digital devices like smartphones or tablets to reach out for structured machine related knowledge and data up to a live connection with the machine expert. Hands-on experience and practical use cases from Dr. Philip Hartmann, Head of Digital Acceleration at SCHOTT AG.

Identifying solutions with the potential for global scalability can create immediate value for customers and businesses. With the help of oculavis, SHV Energy is designing ways to automate and improve routine maintenance, safety and compliance inspections of customers' LPG tank facilities.

Is Remote Support an enabler for Smart Maintenance? Absolutely! Using oculavis SHARE, Robert Bosch LLC is transforming its maintenance processes with the latest technology and new forms of collaboration. Through practical use cases, this video provides deep insights into Bosch USA's success story with oculavis SHARE in the manufacturing and automotive industries. (Only available in English)

What happens when standardized processes such as maintenance, inspection, troubleshooting in manufacturing industrial companies are massively restricted by global challenges? They have to be rebuilt and digitized in order to successfully and continuously meet customers needs. With the help of oculavis SHARE, thyssenkrupp Industrial Solutions AG tricked the global pandemic. Watch this video to learn more about how you can drive digital transformation. (Only available in English)

Dr. Benz talks about TRUMPFs ambitious goal to achieve near-zero machine downtime. In this context, she discusses the benefits, challenges and lessons learned from implementing remote assistance solutions in global service organizations. Dr. Benz is the director of After Sales and Smart Services at TRUMPF North America and an Adjunct Professor at the School of Engineering, Science and Technology at CSSU.

Gunter Dueck holds the closing keynote of AllAboutRemote 2020, the business conference on remote services, augmented reality & digital business models that is powered by oculavis GmbH, the leading provider of remote service and augmented reality workflow solutions. Prof. Dr. Gunter Dueck (born 1951) lives as a writer, philosopher, business angel and speaker near Heidelberg. After a career as a professor of mathematics, he worked at IBM for almost 25 years, most recently as Chief Technology Officer when he went into retirement. He is known for humorous-satirical-critical-unvarnished speeches and books.

"Five reasons why so many digital business models in service & maintenance are failing, and what to do against it" was Prof. Dr. Piller's exciting innovation keynote at All About Remote 2020, the business conference on remote services, augmented reality & digital business models that is powered by oculavis GmbH, the leading provider of remote service and augmented reality workflow solutions. Prof. Dr. Frank T. Piller is a professor of technology and innovation management at RWTH Aachen University, Germany. He is regarded as one of the world's leading experts on developing innovative business models for industrial data ecosystems and customer-centric value creation.

In June 2022 oculavis co-hosted the Future of Field Service in Chicago, the leading event for field service and after sales professionals. In his session, Alex Schwabbauer walks you through a real life expert support session on the MxD shop floor, guaranteeing near-zero machine downtime and providing hands-on insights on the application of oculavis SHARE in the industry. (Subtitles were created automatically)

oculavis offers world-class visual assistance for remote service and maintenance operations. Our brand-new video highlights the possibilities that step-by-step instructions offer a great way to carry out standard work tasks in customer self-service and beyond.

Reach customers worldwide faster and provide first-class support for commissioning, maintenance, troubleshooting or training – without having to travel. That's what Visual Assistance with oculavis SHARE is all about. After all, often small issues cause downtime on machines and systems, but the associated travel effort for experts is much higher. "We enable technical knowledge to travel" instead of our service technicians, is how HEITEC PTS understands its approach to achieving high first-time-fix rates, ensuring customer satisfaction and enabling fast response times.

The leading business conference on visual assistance and digital business models celebrates its 5th edition. Listen to SCHOTT, Bayer AG, FOM University of Applied Science and Jonas Deichmann why you should participate at All About Remote 2022. Save the Date December 8, 2022 – sign up now free at AllAboutRemote.com

The seamless integration of oculavis SHARE in CRM/ERP and ticketing systems is possible with the standardized API since version 11.0. At the All About Remote 2022 Business Conference, Jay Latimer, Global Service Center, demonstrated and explained the integration of Visual Assistance into the own CRM system SIS3 from TRUMPF and the resulting benefits for more efficient service processes. Watch this video to learn how the world's leading machine tool manufacturer is driving digital transformation and using Visual Assistance to make tomorrow's service more resilient.

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Digital products are invisible. They cannot be touched, as is the case with machines or plants, for example. Nevertheless, digital products determine the success of companies to a large extent. Regina Schrank from fir at RWTH Aachen explained at the All About Remote 2022 conference what potential lies in digital business models and how companies can profit from them.

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As an expert in the field of technology and service marketing, Prof. Dr Stefanie Paluch from RWTH Aachen University provided inspiring insights into the latest technology trends and their potential future benefits. How will technology transform us? Which opportunities will become tangible? And how do we create acceptance for new technologies in service? These and other questions were answered in her presentation at All About Remote 2022.

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The lack of skilled workers in mechanical and plant engineering as well as in the manufacturing industry is more noticeable than ever. Travelling to solve technical issues is often time-consuming and cost-intensive. To face these challenges and design processes more efficiently, more and more companies are focusing on the introduction of digital solutions. Dr. Christian Schmidt, Managing Director of Augmenticon AG, demystifies the use of visual assistance in the pharmaceutical industry in his presentation at All About Remote 2022.

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Field service operations, such as the maintenance of machinery and equipment, are very time-consuming. Skilled workers are rare these days. How do you optimize the management of your resources? How do you provide service technicians with all the necessary information? How can you make the service process more efficient? And how can visual assistance support this process? Dr. Gerhardt Zenner from our partner mobileX will answer these questions in his presentation at All About Remote 2022.

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Despite numerous changes in after-sales services in recent years, in-depth machine knowledge remains the key to ensure efficient troubleshooting. Additionally, the handling of digital tools is becoming more important. To meet customers’ expectations of shorter service case processing times, the efficiency of problem diagnosis can be increased by visual assistance. Jessica Kolb and Christopher Dedow from KÖRBER Supply Chain & Pharma provide insights into the success factors for the cross-location rollout and extension of Körber Xpert View in specific business areas.

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As a best practice example, Markus Fournell and Robin Czarnetzki from ABP Induction Systems presented in their keynote with integrated live demo how the integration of AR video support into ABP's customer portal and ticket system looks like and which success factors for the establishment of digital business models are.

Would you like to integrate AR Video Support into your customer portal and provide your installed base with innovative services? Contact oculavis for more information!


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The expectation of customers from the mechanical and plant engineering sector is fast service and efficient help in the event of problems. Modern companies expect their suppliers to avoid time-consuming technician trips and to rectify straightforward problems immediately.

By integrating remote services along the lifecycle of complex products, manufacturers can not only generate competitive advantages and make their own service more efficient, but also create paid remote offerings. The presentation by Dr. Markus Große Böckmann at the 26. Aachener Dienstleistungsforum will highlight success stories and how companies can design their remote service offerings.

You would like to have an exchange on the topic of "Remote Service Offerings" with AR Video Support? Contact us!

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Unplanned machine downtime costs money. Reducing them is one of the primary goals in the service of machine manufacturers. The importance of efficient service processes and the integration of digital solutions, such as visual assistance, is explained by Lukas Häring in his presentation at CMM Expo. Would you like to have an exchange with one of our experts? Contact us!

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What is Visihero?
Visihero is a 6-month program with up to 20 companies to strengthen service processes through AR video support.

Benefit from the regular exchange within the consortium and integrate AR Video Support into your service processes together with the support of the Institute of Textile Technology, ITA Academy GmbH and oculavis GmbH.

Sign up now for the Visihero innovation program at visihero.de or contact us directly to talk about your participation in the program.

Gesine Köppe, ITA Academy
Martin Plutz, oculavis GmbH

The leading business conference on visual assistance and digital business models celebrates its 5th edition. Listen to TRUMPF, Sartorius Stedim Biotech GmbH, and Scientific Support Services Ltd. why you should participate at All About Remote 2023. Save the Date November 23, 2023 – sign up now free at AllAboutRemote.com

In his keynote presentation at Smart Remote Service, Dr Markus Große Böckmann will highlight specific strategic situations in customer service for machinery and plant manufacturers. Get deep insights into how you can create digital service offerings and generate new revenue streams in service.

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In the presentation, Lukas and David from All for One Group talk about the integration of oculavis in SAP Service Cloud. Using a malfunction example, they demonstrate how a service ticket is created in SAP, how an AR-powered visual assistance call is planned and executed from SAP, and how call information is stored.

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Fast and efficient problem solving is the clear expectation of the customer and at the same time one of the greatest challenges of customer service. In order to master this, efficient and consistent service processes and a structured transfer of knowledge within the service organization are essential to efficiently supply a globally distributed installed base of machines and equipment with services. In this presentation, we will show you how you can use Empolis Service Express® and the oculavis Smart Service Platform to design end-to-end self-services and remote services and make them available directly at the machine in customer portals. In the practical part of the presentation, we will show live how guided troubleshooting, smart ticketing, AR support, and AI-based knowledge management in service perfectly complement each other to make service a simple, consistent, and effective experience.

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oculavis and MHP connect enable seamless integration of the smart service solution into the SAP system. Frank and Hendrik demonstrate how SAP Tickets are created automatically by scanning the equipment code and how the remote expert starts the call directly within the ticket. Also, will get an impression of other advantages like the takeover of call information into the ticket.

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The presentation of Mara takes the audience on the Integration Journey of the medical technology manufacturer SCHMITZ and Soehne, which use the Smart Service Platform oculavis in the area of ticketing, case management and AR video support. Technical-organizational success factors for the implementation in the service organization, advantages for sustainability, and an outlook into further service innovations with oculavis will round up the presentation.

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Lukas from oculavis, Marcel from TenneT TSO, Pascal from Hitachi Energy, and Jens from digital@work are united at a virtual round table. They talk about challenges like shortage of skilled workers or increasing complexity, key learnings, change management, and goals in the implementation as well as operation of remote services in the field of electric power supply. The session ends with an outlook on the development of innovative services.

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